HT201441: Turn off Find My iPhone Activation Lock
Learn about Turn off Find My iPhone Activation Lock
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Helpful answers
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May 26, 2016 10:47 PM in response to Montestrucby gail from maine,Without knowing the exact order of events, the "why" question cannot be answered. But if you forgot the password, you can go to: Apple - My Apple ID, sign in with the Apple ID and click on reset password. If you don't have a Rescue Email address, or don't remember the answers to the Security Questions, then you can contact Apple Support to get them reset: ACCOUNT SECURITY SUPPORT
Cheers,
GB