Hatty1982

Q: Can someone look at my etrecheck results - Help!

I am having a lot of problems with safari, getting the 'safari web content quit unexpectedly' and 'a problem occurred with this web page and so it was reloaded' errors a lot but not on every site - some are fine.

I have tried a few things to no avail (Bitdefender, Find any file and a few other suggestions that i came across ..) .. I have run etrecheck and my report is below. Please help, Im losing it!

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-27 09:39:09

Download EtreCheck from https://etrecheck.com

Runtime 3:26

Performance: Good

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

 

Problem: Apps are crashing

 

Hardware Information:

    iMac (27-inch, Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac14,2

    1 3.2 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

 

Video Information:

    NVIDIA GeForce GT 755M - VRAM: 1024 MB

        iMac 2560 x 1440

 

System Software:

    OS X Yosemite 10.10.5 (14F1808) - Time since boot: less than an hour

 

Disk Information:

    APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 999.35 GB (825.07 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information:

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

    BUFFALO USB-SATA Bridge 1 TB

        disk1s1 (disk1s1) <not mounted> : 32 KB

        Back up (disk1s3) /Volumes/Back up : 1.00 TB (577.32 GB free)

    Tablet PTZ-930

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

Adware:

    ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist

    ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

    ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

    3 adware files found. [Remove]

 

Kernel Extensions:

        /System/Library/Extensions

    [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.0.4-2 - 2016-05-27) [Support]

    [not loaded]    tk.nordlander.magnus.UIQ3USBFileEnabler (1.0.0d1 - 2016-05-27) [Support]

 

System Launch Agents:

    [not loaded]    6 Apple tasks

    [loaded]    150 Apple tasks

    [running]    57 Apple tasks

 

System Launch Daemons:

    [not loaded]    47 Apple tasks

    [loaded]    138 Apple tasks

    [running]    78 Apple tasks

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2014-03-28) [Support]

    [loaded]    com.adobe.CS4ServiceManager.plist (2010-04-27) [Support]

    [loaded]    com.adobe.CS5ServiceManager.plist (2013-06-05) [Support]

    [running]    com.epson.Epusp.plist (2008-11-18) [Support]

    [failed]    com.epson.epw.agent.plist (2008-12-24) [Support]

    [running]    com.kodak.BonjourAgent.plist (2012-09-21) [Support]

    [running]    com.wacom.wacomtablet.plist (2011-10-06) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.SwitchBoard.plist (2014-03-28) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-04-05) [Support]

    [loaded]    com.adobe.versioncueCS4.plist (2010-04-27) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2014-11-17) [Support]

 

User Launch Agents:

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2011-08-12) [Support]

    [loaded]    com.adobe.ARM.[...].plist (2010-09-08) [Support]

    [loaded]    com.adobe.ARM.[...].plist (2014-03-28) [Support]

    [loaded]    com.genieo.completer.ltvbit.plist (2014-11-13) Adware!  [Remove]

    [failed]    com.jdibackup.JustCloud.autostart.plist (2015-04-30) Adware!  [Remove]

    [loaded]    com.jdibackup.JustCloud.notify.plist (2015-04-30) Adware!  [Remove]

    [loaded]    com.kodak.KODAK AiO Annual Opt.plist (2016-05-19) [Support]

    [loaded]    com.kodak.KODAK AiO Firmware Updater.plist (2016-05-26) [Support]

    [loaded]    com.kodak.KODAK AiO Software Updater.plist (2016-05-26) [Support]

    [running]    com.spotify.webhelper.plist (2016-05-27) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    Spotify    Application Hidden (/Applications/Spotify.app)

 

Other Apps:

    [running]    com.getdropbox.dropbox.131240

    [running]    com.spotify.client.66204

    [running]    com.wacom.TabletDriver.119028

    [loaded]    378 Apple tasks

    [running]    162 Apple tasks

 

Internet Plug-ins:

    Default Browser: 600 - SDK 10.10 (2015-12-04)

    QuickTime Plugin: 7.7.3 (2016-05-19)

 

3rd Party Preference Panes:

    Adobe Version Cue CS4 (2010-04-27) [Support]

    Flash Player (2016-04-05) [Support]

    Growl (2011-08-12) [Support]

 

Time Machine:

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.35 GB Disk used: 174.27 GB

    Destinations:

        Back up [Local]

        Total size: 1.00 TB

        Total number of backups: 90

        Oldest backup: 11/08/2014 13:33

        Last backup: 27/05/2016 07:40

        Size of backup disk: Adequate

            Backup size 1.00 TB > (Disk used 174.27 GB X 3)

 

Top Processes by CPU:

        15%    com.apple.WebKit.WebContent(2)

        10%    com.apple.WebKit.Networking

         6%    WindowServer

         3%    kernel_task

         2%    Safari

 

Top Processes by Memory:

    688 MB    kernel_task

    426 MB    com.apple.WebKit.WebContent(2)

    246 MB    Spotify Helper(2)

    164 MB    Finder

    147 MB    Dropbox

 

Virtual Memory Information:

    3.86 GB    Free RAM

    4.14 GB    Used RAM (2.43 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    May 27, 2016, 09:30:04 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-27-093004_ [redacted].crash

        /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    May 27, 2016, 09:28:04 AM    Self test - passed

    May 27, 2016, 08:56:15 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-27-085615_ [redacted].crash

    May 27, 2016, 08:50:21 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-27-085021_ [redacted].crash

    May 27, 2016, 08:50:20 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-27-085020_ [redacted].crash

    May 27, 2016, 08:50:19 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-27-085019_ [redacted].crash

    May 27, 2016, 08:50:05 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-27-085005_ [redacted].crash

    May 26, 2016, 03:04:14 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-26-150414_ [redacted].crash

    May 26, 2016, 03:04:13 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-26-150413_ [redacted].crash

    May 26, 2016, 01:36:39 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-26-133639_ [redacted].crash

    May 26, 2016, 12:40:54 PM    /Library/Logs/DiagnosticReports/firefox_2016-05-26-124054_[redacted].cpu_resour ce.diag [Details]

        /Applications/Firefox.app/Contents/MacOS/firefox

iMac, OS X Yosemite (10.10.5)

Posted on May 27, 2016 1:48 AM

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