HT201569: If your iPhone, iPad, or iPod touch won't charge

Learn about If your iPhone, iPad, or iPod touch won't charge
Jija_

Q: My phone won't charge no matter what kind of charger I use...

Its a iPhone 5s I had only for like 6 months now ,, and it was working before but now it won't charge at all , I tried all kind of chargers but it wnt charge and I tired it on the computer and it still won't charge

iPhone 5s, iOS 9.3.2

Posted on May 27, 2016 5:27 AM

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Q: My phone won't charge no matter what kind of charger I use...

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  • by KiltedTim,

    KiltedTim KiltedTim May 27, 2016 5:29 AM in response to Jija_
    Level 9 (55,926 points)
    Mac OS X
    May 27, 2016 5:29 AM in response to Jija_

    Did you try cleaning the lint and grit out of the lightning port?

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair May 27, 2016 5:30 AM in response to Jija_
    Level 9 (59,201 points)
    iPhone
    May 27, 2016 5:30 AM in response to Jija_

    Try examining the charging port under a good light with a magnifier. Remove, with something non-conductive, any accumulated pocket lint or other debris you may find there. Try again.

  • by elcpu,

    elcpu elcpu May 27, 2016 6:24 AM in response to Jija_
    Level 6 (16,232 points)
    Photos for Mac
    May 27, 2016 6:24 AM in response to Jija_

    If cleaning the charging port does not resolve the issue, try a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. You will not lose anything.

     

    If a forced restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

     

    https://support.apple.com/en-us/HT201252

     

    If the above steps do not help, you may have to have it tested at an Apple Store.

  • by javaliga,

    javaliga javaliga May 27, 2016 6:58 AM in response to Jija_
    Level 4 (3,579 points)
    iCloud
    May 27, 2016 6:58 AM in response to Jija_

    In addition to what others have said, have you also tried different lightning cables?

  • by dariofrombrunswick,

    dariofrombrunswick dariofrombrunswick May 27, 2016 12:01 PM in response to Jija_
    Level 1 (51 points)
    May 27, 2016 12:01 PM in response to Jija_

    I would check in the charging port to see if there is any lint blocking the connectors. Try swapping authentic lightning connectors, restart the computer and your device as well. If you're still not getting power, you can contact apple care http://www.apple.com/contact/ or I would contact your local Apple Store and schedule a Genius Bar appointment to have your device first inspected, then diagnosed   https://www.apple.com/retail/geniusbar/?cid=acs::applesearch