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can't send large attachments in Mail

294 Views 8 Replies Latest reply: Sep 1, 2006 12:41 AM by domim RSS
Judy A Calculating status...
Currently Being Moderated
Aug 29, 2006 11:53 AM
I recently upgraded to 10.4.7 from 10.3.5. I can't send emails with large attachements (2.5mb) in Mail. It either times out or if the email is sent, the message is received but the attachment isn't there.

Any ideas? Thanks

Power Mac 1.8 Dual   Mac OS X (10.4.7)  

Power Mac 1.8 Dual   Mac OS X (10.4.7)  
  • Thomas Bryant Level 6 Level 6 (13,865 points)
    Currently Being Moderated
    Aug 29, 2006 12:09 PM (in response to Judy A)
    Hello! This is likely an issue with your email provider in regards to max file size allowed. Tom
    G-4/Sawtooth/1.2ghz Sonnet/10.3.6/2gig ram, Mac OS X (10.3.6)
  • domim Calculating status...
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    Aug 30, 2006 1:10 PM (in response to Judy A)
    I travel a lot in regions with slow internet access and am used to this problem. Slow connections cause large email not to be sent or other problems. I have watched this not only in Mail but e.g. also in Outlook.

    So I agree that it might be an issue with your ISP or your email server.
    MacBook Pro 2,16 GHz, Mac OS X (10.4.7), 120GB HD, 2GB RAM
  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Aug 30, 2006 1:12 PM (in response to Judy A)
    Are you connected via Ethernet direct to the modem or via a router connected to same?
    PowerBook G4 17-inch/1.67GHz/1GB RAM, Mac OS X (10.4.7), 7200rpm-100GB HD, iPod w/Video
  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Aug 30, 2006 1:48 PM (in response to Judy A)
    Have you tested bypassing the router connecting direct to the modem?

    If not, you need to do so and if the same does not occur when connected direct to the modem, this indicates a problem with the router and you need to check the router manufacturer's website for an available firmware update for the router model targeted at OS X users.

    Or try resetting the router and the modem first if you haven't already done so.

    Turn off your Mac first. Turn off or unplug the router and then do the same with the modem. Wait 5 minutes. Plug the modem back in allowing it to completely reset and then do the same with the router. Turn on your Mac.
    PowerBook G4 17-inch/1.67GHz/1GB RAM, Mac OS X (10.4.7), 7200rpm-100GB HD, iPod w/Video
  • domim Level 1 Level 1 (25 points)
    Currently Being Moderated
    Sep 1, 2006 12:41 AM (in response to Judy A)
    According to the ISP's it is never their fault!
    MacBook Pro 15" 2,16 GHz, Mac OS X (10.4.7), 120GB HD, 2GB RAM

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