phatkeys

Q: Hello, can someone tell me what is going on? Kernel problem

Anonymous UUID:   1B560DED-7691-EBA9-79C9-D1D3E7D88748

 

Fri May 27 14:55:29 2016

panic(cpu 6 caller 0xffffff801aedcc1d): Kernel trap at 0xffffff7f9bbd4af7, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x00007f9413005800, CR3: 0x000000001da2f000, CR4: 0x0000000000000660

RAX: 0x709b3806df48008b, RBX: 0xffffff803e4b17c8, RCX: 0x00000000005452c8, RDX: 0x7fffffffffffffff

RSP: 0xffffff82060fbfa0, RBP: 0xffffff82060fbfb0, RSI: 0x0000000000000002, RDI: 0xdeadbeefdeadbeef

R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff82060fbe70, R11: 0xffffff801b24f740

R12: 0xffffff803cf6f8a0, R13: 0xffffff803c9b1450, R14: 0x0000000000000000, R15: 0xffffff803c9b1450

RFL: 0x0000000000010282, RIP: 0xffffff7f9bbd4af7, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x00007f9413005800, Error code: 0x0000000000000000, Fault CPU: 0x6

 

Backtrace (CPU 6), Frame : Return Address

0xffffff81fc605df0 : 0xffffff801ae23139

0xffffff81fc605e70 : 0xffffff801aedcc1d

0xffffff81fc606040 : 0xffffff801aef4486

0xffffff81fc606060 : 0xffffff7f9bbd4af7

0xffffff82060fbfb0 : 0xffffff801aed7c67

  Kernel Extensions in backtrace:
     com.digidesign.fwfamily.driver(9.0f4)[EA9004EA-D8CD-1CA7-6281-17C82B2AF0EF]@0xff ffff7f9bbc6000->0xffffff7f9bbe7fff
        dependency: com.apple.iokit.IOFireWireAVC(4.2.2)[90DCC875-0911-3857-8D4E-838CA0149D3F]@0xff ffff7f9bb6c000
        dependency: com.apple.iokit.IOAudioFamily(1.9.7fc2)[092DA230-DD20-3369-A32B-E162A496C638]@0 xffffff7f9bb97000
        dependency: com.apple.iokit.IOFireWireFamily(4.5.5)[C83215A8-3406-35EC-8C24-A1746E9565DF]@0 xffffff7f9b90e000

 

BSD process name corresponding to current thread: kernel_task

 

Mac OS version:

13F1808

 

Kernel version:

Darwin Kernel Version 13.4.0: Mon Jan 11 18:17:34 PST 2016; root:xnu-2422.115.15~1/RELEASE_X86_64

Kernel UUID: 8926E512-6714-34FC-B27C-6AE90EB51D5E

Kernel slide: 0x000000001ac00000

Kernel text base: 0xffffff801ae00000

System model name: MacPro3,1 (Mac-F42C88C8)

 

System uptime in nanoseconds: 67629115446

last loaded kext at 67628296647: com.apple.iokit.IONDRVSupport    2.4.1 (addr 0xffffff7f9bce1000, size 57344)

loaded kexts:

com.AmbrosiaSW.AudioSupport    4.1.2

com.digidesign.fwfamily.driver    9.0f4

jp.plentycom.driver.SteerMouse    4.1.9

com.paceap.kext.pacesupport.snowleopard    5.9.1

com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

com.apple.iokit.CSRBluetoothHostControllerUSBTransport    4.2.7f5

com.apple.driver.AppleLPC    1.7.0

com.apple.driver.AppleMCEDriver    1.1.9

com.apple.nvidia.NVDAStartup    8.2.6

com.apple.filesystems.autofs    3.0

com.apple.driver.CSRHIDTransitionDriver    4.2.7f5

com.apple.iokit.SCSITaskUserClient    3.6.7

com.apple.driver.AppleFileSystemDriver    3.0.1

com.apple.driver.AppleIntel8254XEthernet    3.1.4b1

com.apple.driver.XsanFilter    404

com.apple.BootCache    35

com.apple.driver.AppleFWOHCI    5.0.2

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.driver.AppleUSBHub    683.4.0

com.apple.iokit.IOAHCIBlockStorage    2.6.0

com.apple.driver.AirPortBrcm43224    700.36.24

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.driver.AppleUSBEHCI    660.4.0

com.apple.driver.AppleIntelPIIXATA    2.5.1

com.apple.driver.AppleUSBUHCI    656.4.1

com.apple.driver.AppleAHCIPort    3.0.5

com.apple.driver.AppleRTC    2.0

com.apple.driver.AppleACPIButtons    2.0

com.apple.driver.AppleHPET    1.8

com.apple.driver.AppleSMBIOS    2.1

com.apple.driver.AppleACPIEC    2.0

com.apple.driver.AppleAPIC    1.7

com.apple.driver.AppleIntelCPUPowerManagementClient    217.92.1

com.apple.security.quarantine    3

com.apple.nke.applicationfirewall    153

com.apple.driver.AppleIntelCPUPowerManagement    217.92.1

com.apple.iokit.IONDRVSupport    2.4.1

com.apple.driver.AppleUSBAudio    2.9.5f8

com.apple.driver.IOPlatformPluginLegacy    1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.7f5

com.apple.iokit.IOFireWireIP    2.2.6

com.apple.driver.AppleHDAController    2.6.3f7

com.apple.iokit.IOGraphicsFamily    2.4.1

com.apple.iokit.IOHDAFamily    2.6.3f7

com.apple.iokit.IOAudioFamily    1.9.7fc2

com.apple.kext.OSvKernDSPLib    1.14

com.apple.iokit.IOFireWireAVC    4.2.2

com.apple.driver.AppleSMBusPCI    1.0.12d1

com.apple.driver.IOPlatformPluginFamily    5.7.1d6

com.apple.driver.IOBluetoothHIDDriver    4.2.7f5

com.apple.iokit.IOBluetoothFamily    4.2.7f5

com.apple.driver.AppleSMC    3.1.8

com.apple.kext.triggers    1.0

com.apple.driver.AppleUSBHIDKeyboard    170.15

com.apple.driver.AppleHIDKeyboard    170.15

com.apple.driver.AppleUSBMergeNub    650.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.7

com.apple.iokit.IOUSBHIDDriver    660.4.0

com.apple.iokit.IOUSBMassStorageClass    3.6.0

com.apple.driver.AppleUSBComposite    656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.6.7

com.apple.iokit.IOBDStorageFamily    1.7

com.apple.iokit.IODVDStorageFamily    1.7.1

com.apple.iokit.IOCDStorageFamily    1.7.1

com.apple.iokit.IOATAPIProtocolTransport    3.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.7

com.apple.iokit.IOFireWireFamily    4.5.5

com.apple.iokit.IO80211Family    640.36

com.apple.iokit.IONetworkingFamily    3.2

com.apple.iokit.IOUSBUserClient    660.4.2

com.apple.iokit.IOATAFamily    2.5.2

com.apple.iokit.IOUSBFamily    686.4.1

com.apple.iokit.IOAHCIFamily    2.6.5

com.apple.driver.AppleEFINVRAM    2.0

com.apple.iokit.IOHIDFamily    2.0.0

com.apple.driver.AppleEFIRuntime    2.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.TMSafetyNet    7

com.apple.security.sandbox    278.11.2

com.apple.kext.AppleMatch    1.0.0d1

com.apple.iokit.IOReportFamily    23

com.apple.driver.DiskImages    373

com.apple.iokit.IOStorageFamily    1.9

com.apple.driver.AppleKeyStore    2

com.apple.driver.AppleFDEKeyStore    28.30

com.apple.driver.AppleACPIPlatform    2.0

com.apple.iokit.IOPCIFamily    2.9

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.pthread    1

com.apple.kec.corecrypto    1.0

Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 16 GB, SMC 1.25f4

Graphics: NVIDIA GeForce GTX 285, NVIDIA GeForce GTX 285, PCIe, 1024 MB

Memory Module: DIMM Riser B/DIMM 1, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x05F7, 0x000000003732353642363145353830304600

Memory Module: DIMM Riser B/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x05F7, 0x000000003732353642363145353830304600

Memory Module: DIMM Riser A/DIMM 1, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x05F7, 0x000000003732353642363145353830304600

Memory Module: DIMM Riser A/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x05F7, 0x000000003732353642363145353830304600

Memory Module: DIMM Riser B/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x02FE, 0x47523244463247425838454C383030510000

Memory Module: DIMM Riser B/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x02FE, 0x47523244463247425838454C383030510000

Memory Module: DIMM Riser A/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x02FE, 0x47523244463247425838454C383030510000

Memory Module: DIMM Riser A/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x02FE, 0x47523244463247425838454C383030510000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x89), Broadcom BCM43xx 1.0 (5.10.131.36.16)

Bluetooth: Version 5.2.7f4 15858, 3 services, 22 devices, 1 incoming serial ports

Network Service: Ethernet 2, Ethernet, en1

Network Service: AirPort, AirPort, en2

PCI Card: NVIDIA GeForce GTX 285, Display Controller, Slot-1

PCI Card: pci1b4b,9123, AHCI Controller, Slot-3

PCI Card: pci1b4b,91a4, IDE Controller, Slot-3

Serial ATA Device: WDC WD1003FZEX-00MK2A0, 1 TB

Serial ATA Device: WDC WD1002FAEX-00Z3A0, 1 TB

Serial ATA Device: WDC WD1003FZEX-00MK2A0, 1 TB

Serial ATA Device: WDC WD1003FZEX-00MK2A0, 1 TB

Parallel ATA Device: ATAPI   DVD A  DH20A3H

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: Bluetooth USB Host Controller

USB Device: Kensington Expert Mouse

FireWire Device: built-in_hub, Up to 800 Mb/sec

FireWire Device: Mbox 2 Pro, DIGIDESIGN, Up to 400 Mb/sec

Thunderbolt Bus:

 

 

Can somebody tell me what is the problem? And how to fix it?

Mac Pro, OS X Mavericks (10.9.5), also my Mac Pro Keeps restarting

Posted on May 27, 2016 3:38 PM

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Q: Hello, can someone tell me what is going on? Kernel problem

  • All replies
  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 27, 2016 3:41 PM in response to phatkeys
    Level 9 (52,101 points)
    Mac OS X
    May 27, 2016 3:41 PM in response to phatkeys

    I will request that your query be relocated to the Mac Pro forum where knowledgeable Mac Pro users will be able to assist you.

     

    Ciao.

  • by kaz-k,

    kaz-k kaz-k May 27, 2016 3:55 PM in response to phatkeys
    Level 5 (5,625 points)
    Desktops
    May 27, 2016 3:55 PM in response to phatkeys

    Delete third party kernel extensions and see if it still appears kernel panics.

    OS X: About kernel panics - Apple Support

  • by phatkeys,

    phatkeys phatkeys May 27, 2016 3:59 PM in response to OGELTHORPE
    Level 1 (4 points)
    Desktops
    May 27, 2016 3:59 PM in response to OGELTHORPE

    Can you post a link to it please? Thank you kindly!!

  • by phatkeys,

    phatkeys phatkeys May 27, 2016 4:02 PM in response to kaz-k
    Level 1 (4 points)
    Desktops
    May 27, 2016 4:02 PM in response to kaz-k

    ANd how do I do that kaz-k?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 27, 2016 4:06 PM in response to phatkeys
    Level 9 (52,101 points)
    Mac OS X
    May 27, 2016 4:06 PM in response to phatkeys

    phatkeys wrote:

     

    Can you post a link to it please? Thank you kindly!!

    Please note that your query has been relocated to the Mac Pro forum.  No link is necessary.

     

    Ciao.

  • by K Shaffer,

    K Shaffer K Shaffer May 27, 2016 4:35 PM in response to phatkeys
    Level 6 (14,259 points)
    Desktops
    May 27, 2016 4:35 PM in response to phatkeys

    The third-party extensions and some other bits do not load in Safe mode startup.

    • Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    So this can be helpful in a process of elimination, using detail from OS X Kernel
    Panics support page noted earlier. The troubleshooting may involve a re-install;

    so be sure to have a suitable backup you can use to partially restore from. If you

    have a Time Machine backup, and know about when these Kernel Panics started

    then you could use information (what you installed since the earlier backup) to

    see if those are the suspect things to remove, as part of a troubleshooting test.

    (Also, one could use an older backup to re-install, or revert to an earlier state.)

     

    • Technical Note TN2063: Understanding and Debugging Kernel Panics:

    https://developer.apple.com/library/mac/technotes/tn2063/_index.html

     

    The above has sections of helpful information can lead to resolving these issues.

    There are lengthy explanations in the Technical Note, beyond some user levels.

     

    In other older information on kernel panics, some dated content may not be the

    products or systems your Mac hardware would be presently using; but basic info

    would still be somewhat correct... As per the example below:

     

    An older 'Resolving Kernel Panics' help page, mentions extensions; & other stuff:

    http://www.thexlab.com/faqs/kernelpanics.html#Anchor-Troubleshooting-49575

     

    Hopefully you have been able to isolate the cause of the kernel panic; sometimes

    an item plugged into the computer (third party peripheral, hardware, or its drivers)

    can be a cause; other times, a memory chip upgrade could be the cause it a KP.

     

    Good luck in this matter!

  • by phatkeys,

    phatkeys phatkeys May 27, 2016 6:00 PM in response to phatkeys
    Level 1 (4 points)
    Desktops
    May 27, 2016 6:00 PM in response to phatkeys

    how do i do a apple hardware test on the 2008 mac pro?

  • by Linc Davis,

    Linc Davis Linc Davis May 27, 2016 8:33 PM in response to phatkeys
    Level 10 (207,926 points)
    Applications
    May 27, 2016 8:33 PM in response to phatkeys

    The panic was apparently caused by the "Mbox 2 Pro" device or its software, maybe with help from one or more of the other third-party system modifications you've installed. If the panic is recurrent, I suggest you disconnect the device and then remove the software.

    Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • by phatkeys,

    phatkeys phatkeys May 27, 2016 9:23 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    May 27, 2016 9:23 PM in response to Linc Davis

    Wow... Avid must really be trying to get people to buy new stuff... smh

     

    Thank you Linc. Was it just the drivers, or did it mention Pro Tools too? Can you tell from the log?

  • by Linc Davis,

    Linc Davis Linc Davis May 27, 2016 10:05 PM in response to phatkeys
    Level 10 (207,926 points)
    Applications
    May 27, 2016 10:05 PM in response to phatkeys

    Was it just the drivers

    Yes.

  • by Grant Bennet-Alder,Helpful

    Grant Bennet-Alder Grant Bennet-Alder Jun 21, 2016 5:54 PM in response to Linc Davis
    Level 9 (60,692 points)
    Desktops
    Jun 21, 2016 5:54 PM in response to Linc Davis
    Kernel Extensions in backtrace:
    com.digidesign.fwfamily.driver(9.0f4)
    dependency: com.apple.iokit.IOFireWireAVC(4.2.2)
    dependency: com.apple.iokit.IOAudioFamily(1.9.7fc2)
    dependency: com.apple.iokit.IOFireWireFamily(4.5.5)

     

    If you ignore (or actually remove as I did above) the memory address where the extensions loaded, which extensions were at the "scene of the crime" can be very telling.

     

    Then from the end of the report, these are the FireWire devices attached:

    FireWire Device: built-in_hub, Up to 800 Mb/sec

    FireWire Device: Mbox 2 Pro, DIGIDESIGN, Up to 400 Mb/sec

    Thunderbolt Bus:

  • by phatkeys,

    phatkeys phatkeys Jun 21, 2016 5:56 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Desktops
    Jun 21, 2016 5:56 PM in response to Grant Bennet-Alder

    YESSS!!!! Thank you guys so much for all your help. it was the drivers. Deleted them manually and the problem went away.