HT206230: About the OS X El Capitan v10.11.5 Update

Learn about About the OS X El Capitan v10.11.5 Update
Eric Horning
Level 1 (5 points)
Mac OS X

Q: After this update my powerbook pro will not shut down

My power-book pro before os x El Capitan 10.11.5 update had no problems with booting up and shutting down.  After is up date  (may 22 2016) it will not shut down at all. I need help on how to fix this problem the update created.

PowerBook, OS X El Capitan (10.11.5), will not shut down

Posted on May 28, 2016 12:26 AM

by dialabrain,Solvedanswer
dialabrain dialabrain
Level 5 (6,216 points)
Mac App Store
A:

Uninstall Wacom Software.

Posted on May 28, 2016 4:16 AM

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Eric Horning

Q: After this update my powerbook pro will not shut down

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  • Helpful answers

  • by dialabrain,Solvedanswer

    dialabrain dialabrain May 28, 2016 4:16 AM in response to Eric Horning
    Level 5 (6,216 points)
    Mac App Store
    May 28, 2016 4:16 AM in response to Eric Horning

    Uninstall Wacom Software.

  • by Eric Horning,

    Eric Horning Eric Horning May 28, 2016 4:18 AM in response to dialabrain
    Level 1 (5 points)
    Mac OS X
    May 28, 2016 4:18 AM in response to dialabrain

    Uninstalling Wacom Software didn't help. Sorry, the problem is Apple not Wacom.

  • by Lexiepex,

    Lexiepex Lexiepex May 28, 2016 4:36 AM in response to Eric Horning
    Level 6 (10,477 points)
    Mac OS X
    May 28, 2016 4:36 AM in response to Eric Horning

    According to my information no Powerbook can handle Lion or later.

    So what is wrong in your message?

  • by Esquared,

    Esquared Esquared May 28, 2016 4:47 AM in response to Eric Horning
    Level 6 (8,415 points)
    Mac OS X
    May 28, 2016 4:47 AM in response to Eric Horning

    Well it could be another app that's causing this. Please post an Etrecheck report: that could reveal something: http://etrecheck.com

     

    (BTW: why did you mark this topic as 'Solved', when it isn't?)

  • by Esquared,

    Esquared Esquared May 28, 2016 4:50 AM in response to Lexiepex
    Level 6 (8,415 points)
    Mac OS X
    May 28, 2016 4:50 AM in response to Lexiepex

    Old-school users often still use term like iBook or Powerbook for newer models. It's quite obvious that TS meant 'MacBook Pro'.

  • by Lexiepex,

    Lexiepex Lexiepex May 28, 2016 5:16 AM in response to Esquared
    Level 6 (10,477 points)
    Mac OS X
    May 28, 2016 5:16 AM in response to Esquared

    I suppose so, but he has to say it himself, and he might give some more information as well.

    Lex

  • by patrickfromcolombiers,

    patrickfromcolombiers patrickfromcolombiers May 28, 2016 5:41 AM in response to Lexiepex
    Level 1 (8 points)
    May 28, 2016 5:41 AM in response to Lexiepex

    The situation is the same on my iMac. Other people in an other forum seems to have the same bug on their Mac after the V10.11.5 update.

  • by Lexiepex,

    Lexiepex Lexiepex May 28, 2016 5:45 AM in response to patrickfromcolombiers
    Level 6 (10,477 points)
    Mac OS X
    May 28, 2016 5:45 AM in response to patrickfromcolombiers

    Check your mac for Antivirus apps, or tools like MacKeeper and Memorycleaner and that sort of crap. Uninstall those.

    If you want more help, start your own thread here and post an  etrecheck list in there.

    Lex

  • by dialabrain,

    dialabrain dialabrain May 28, 2016 6:36 AM in response to Eric Horning
    Level 5 (6,216 points)
    Mac App Store
    May 28, 2016 6:36 AM in response to Eric Horning

    Eric Horning wrote:

     

    Uninstalling Wacom Software didn't help. Sorry, the problem is Apple not Wacom.

    Hi Eric, first make sure all of Wacom's software is uninstalled including their driver and plugin in. Just an explanation, at least 6 people were helped by removing Wacom software when it caused a conflict with OSX 10,11.5. There was a new Wacom driver released last week but i don't know if it works with 10.11.5 or not.

     

    That being said, one can have the same symptom, not shutting down, for more than one reason. I know it was caused by another third party app for one person. Unfortunately, I don't remember which one.

  • by Eric Horning,

    Eric Horning Eric Horning May 29, 2016 4:37 AM in response to Lexiepex
    Level 1 (5 points)
    Mac OS X
    May 29, 2016 4:37 AM in response to Lexiepex

    Sorry for the delay. I had things to do first before I could work on the computer again. I will look again for anything Wacom. I am pretty sure I got it all uninstalled. I also have installed many third party apps from apple's apps store and I will check one by one. It could take a while. I can always put them in later. I will let you know if I find the app that is causing the problem. Thank you for the info and the help.

  • by Eric Horning,

    Eric Horning Eric Horning May 30, 2016 2:45 AM in response to Eric Horning
    Level 1 (5 points)
    Mac OS X
    May 30, 2016 2:45 AM in response to Eric Horning

    I have a MacBook Pro with intel i7.  So far every one but Csound1 has been helpful and nice. Don't bother me again Csound1. You are not helpful.

     

    I would also like to every one thank every one else that has tied to help me with this problem.

     

    I have always used PC and windows until now. Apple is new to me and after using their computer I am NOT a fan of Apple. I am ready to spend $3000 on a new computer and It won't be another Apple. Sorry, but I had to say it.

     

    It seems every time Apple updates OSX they break something. The OS becomes dysfunctional AFTER THE UPGRADE and I always have to fix what Apple breaks before I can work again.  Can some one tell me why Apple keeps doing this?

     

    Why can't I cut and paste with out using keyboard "shortcuts" ?  *** is up with that?

     

    Any way, everyone but Csound1 has been great. Thank you for helping me.

  • by patrickfromcolombiers,

    patrickfromcolombiers patrickfromcolombiers May 30, 2016 6:57 AM in response to patrickfromcolombiers
    Level 1 (8 points)
    May 30, 2016 6:57 AM in response to patrickfromcolombiers

    I uninstalled yesterday the Wacom softwares and it was Ok on my iMac.

     

    Now, I have problems with Windows 10, on Bootcamp. Windows cannot restart. I am searching on the web to resolve it...

  • by dialabrain,

    dialabrain dialabrain May 30, 2016 7:14 AM in response to patrickfromcolombiers
    Level 5 (6,216 points)
    Mac App Store
    May 30, 2016 7:14 AM in response to patrickfromcolombiers

    You should start a new thread.

  • by patrickfromcolombiers,

    patrickfromcolombiers patrickfromcolombiers May 30, 2016 7:28 AM in response to patrickfromcolombiers
    Level 1 (8 points)
    May 30, 2016 7:28 AM in response to patrickfromcolombiers

    Resolution after uninstall all Wacom software...