jsimke
Level 1 (4 points)
Desktops

Q: I cannot print from Safari. All I get is blank page

Hi. I have been using Macbook Air with Yosemite and Canon 870 printer for years with no problem. Suddenly after doing a scanning job, I cannot get any print results when trying to print from a web page. I can print from other software such as word or Excel.

MacBook Air (11-inch Mid 2011), OS X Yosemite (10.10.5), null

Posted on May 28, 2016 3:26 PM

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jsimke

Q: I cannot print from Safari. All I get is blank page

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  • Helpful answers

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 28, 2016 2:59 PM in response to jsimke
    Level 9 (60,774 points)
    Desktops
    May 28, 2016 2:59 PM in response to jsimke

    Have you done a Restart after the scanning? sometimes that fixes any confusion.

  • by jsimke,

    jsimke jsimke May 28, 2016 3:04 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Desktops
    May 28, 2016 3:04 PM in response to Grant Bennet-Alder

    Hi Grant, Yes, have restarted both printer and computer and have in fact reset the printing system. Forgot to mention I can print from Chrome, just not Safari.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 28, 2016 3:16 PM in response to jsimke
    Level 9 (60,774 points)
    Desktops
    May 28, 2016 3:16 PM in response to jsimke

    Occasionally, what is selected in Safari prints as, well ... nothing.

     

    be sure you are using the expanded print pane that should resemble this, with the preview area on the left:

     

    PrintPane expanded.png

     

    In this case, I was getting ready to print the "collapsed" version of the print pane, so that is what shows in the Preview.

     

    .

  • by jsimke,

    jsimke jsimke May 28, 2016 3:28 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Desktops
    May 28, 2016 3:28 PM in response to Grant Bennet-Alder

    When I try to print from Safari nothing shows in the preview panel on the left. How do I get the full pane? 

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder May 28, 2016 3:32 PM in response to jsimke
    Level 9 (60,774 points)
    Desktops
    May 28, 2016 3:32 PM in response to jsimke

    If you already have the Print panel with the Preview sub-panel at the left, the reason nothing Prints is that nothing is selected.

  • by jsimke,

    jsimke jsimke May 28, 2016 3:57 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Desktops
    May 28, 2016 3:57 PM in response to Grant Bennet-Alder

    I must be dense Grant. How do I select content to print? I have never had to explicitly do that before. I just went to the front menu from any web page and the page appeared in the preview pane. I do not understand why when I select print from the menu under "file", nothing appears in the preview pane

  • by Eric Root,

    Eric Root Eric Root May 29, 2016 9:52 AM in response to jsimke
    Level 9 (70,250 points)
    iTunes
    May 29, 2016 9:52 AM in response to jsimke

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

     

    Safe Mode - About

     

    Safe Mode - Yosemite