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Q: Why does my wifi keep turning grey? -iPhone 6

The wifi keeps turning grey and preventing me from using it, I've had to reset the network 3 times on  brand new iPhone 6

iPhone 6, iOS 9.3.2, Under a week old brand new iPhone 6

Posted on May 29, 2016 1:38 AM

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Q: Why does my wifi keep turning grey? -iPhone 6

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  • by elcpu,

    elcpu elcpu May 29, 2016 8:06 AM in response to Crossmore123
    Level 6 (16,227 points)
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    May 29, 2016 8:06 AM in response to Crossmore123

    If Wi-Fi is grayed out or dim on your iPhone, iPad, or iPod touch - Apple Support

     

    Below is a User Tip about Wi-Fi issues. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892