mauro16

Q: mac pro late 2013 freezes with spinning wheel

i bought a mac pro (late 2013) 50 days ago, os is yosemite 10.10.3. I often get the spinning wheel of death and the mac freezes, i.e. it doesn't react to mouse click or keyboard. it happens on average 1 time a day. When it happens i have to restart the machine by pressing the computer's power button.

I have already contacted apple support by phone, i have made many reset operations under their control, but nothing changed.

 

After the restart, when i examine the console log the last message before the reboot is often the following one

 

windowserver: surface testing disallowed updates for 10 sequential attempts

 

By searching this message on google i found that the problem might be related with the energy saving settings, i.e. it happens when the mac wakes from sleep. So i changed those settings to prevent the mac going on stop state, and today the problem did not happen, but i'm not sure what wil happen tomorrow ... so i'm looking for information/advice about this kind of problem.

Mac Pro (Late 2013), OS X Yosemite (10.10.3)

Posted on May 16, 2015 12:19 PM

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Q: mac pro late 2013 freezes with spinning wheel

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  • by liyuanfromredding,

    liyuanfromredding liyuanfromredding May 12, 2016 9:00 PM in response to maxcarella
    Level 1 (8 points)
    May 12, 2016 9:00 PM in response to maxcarella

    I've been having a similar problem and been through similar trials to fix on my pro with D300 cards.

     

    finally for me the solution seems to be a complete un-install of Adobe Flash player. Not updating the player, but downloading the un-install app from Adobe and doing a complete uninstall of Flash player from my Pro.

     

    It has so far completely fixed the freezing for me.

     

    I'm sure this problem is multifactorial and Flash player is not the solution for most, but after months of dealing with this, this fixed it for me,

     

    Re: Mac Pro (late 2013) Graphic Issues

  • by maxcarella,

    maxcarella maxcarella May 16, 2016 9:45 AM in response to liyuanfromredding
    Level 1 (4 points)
    May 16, 2016 9:45 AM in response to liyuanfromredding

    Hello, in my case, there is no correlation between Adobe FP and freezes.

     

    Just an update to my situation. After replacing the 2 D300 Cards, Mac freezes again last evening.

    Now It's clean with a new installation of 10.11.4, but it doesn't work.

     

    I've sent the LOG to the Apple Service.

     

    Max

  • by mauro16,

    mauro16 mauro16 May 16, 2016 11:21 AM in response to liyuanfromredding
    Level 1 (5 points)
    Desktops
    May 16, 2016 11:21 AM in response to liyuanfromredding

    I have too a fresh install of 10.11.4, no other sw is installed, so no adobe sw installed, and freezings still occur.

  • by maxcarella,

    maxcarella maxcarella May 17, 2016 5:07 PM in response to mauro16
    Level 1 (4 points)
    May 17, 2016 5:07 PM in response to mauro16

    Do you have already installed 10.11.5?

    Max

  • by mauro16,

    mauro16 mauro16 May 19, 2016 5:03 AM in response to maxcarella
    Level 1 (5 points)
    Desktops
    May 19, 2016 5:03 AM in response to maxcarella

    yes, i installed 10.11.5 yesterday evening. This morning i had a freezing just 10 minutes after boot. Excellent.

  • by albertouch,

    albertouch albertouch May 29, 2016 4:37 AM in response to maxcarella
    Level 1 (12 points)
    Desktops
    May 29, 2016 4:37 AM in response to maxcarella

    Hi all

     

    I had to take my machine back for a second repair on May 17th after several new crashes although both GPU’s were replaced aprox. 1 month ago. It has been tested and stressed now for over 10 days by Apple geniuses (at least so they say) and the GPU freezing error, guess what, couldn’t be reproduced, so no solution for a non existing problem. My first year guarantee ended yesterday. I was told that they will be always there for any support and that I should start to open threads on on Adobe as my last reported freezing happened using Illustrator. I will pick up my defect machine tomorrow, but I hope I can get a document that certifies the machine has now two brand new GPU’s and also any kind of document that certifies the machine has passed severe Apple controls, as this is exactly what i was told on the phone. Do you guys think this is possible or would you rather purchase Apple care straight away to keep on having support? Do we have to live with this? Isn’t there any chance to prove our machines are faulty? I did not buy this machine to send it to Apple every month because of new crashes just to get the same answer “We couldn’t reproduce the problem”. I managed to record my screen and copied the log file which shows GPU problem on the same time of screen recording, but this seems not to be enough for Apple to recognize there is a serious problem with this machine. Would you all agree to start a class action if necessary?

     

     

    Regards

    Alberto

  • by maxcarella,

    maxcarella maxcarella May 29, 2016 5:46 AM in response to albertouch
    Level 1 (4 points)
    May 29, 2016 5:46 AM in response to albertouch

    HI Alberto,

    i confirm that also in my case, after replacement of both GPU, the pro persist again.

    For my experience you can try to ask an exception about Apple Care subscription, if the thins is over form only some day.

    Now I have to send MP to assistance again.

     

    PS. About the other thing if you want contact me directly  Are you an Italian customer?

    if you want it's enough that you search my name ok FB

     

    Max

  • by albertouch,

    albertouch albertouch May 29, 2016 6:17 AM in response to maxcarella
    Level 1 (12 points)
    Desktops
    May 29, 2016 6:17 AM in response to maxcarella

    Hi Max

     

    Thank you for you advice. I'm a Spanish customer.  Should i use maxcarella on FB?

     

    Regards

    Alberto

  • by maxcarella,

    maxcarella maxcarella May 29, 2016 7:00 AM in response to albertouch
    Level 1 (4 points)
    May 29, 2016 7:00 AM in response to albertouch

    I also inform you that the freezes are increased after I have updated to 10.11.5, and rememberer that freezes are not depending of Apps (like Adobe or others) but it can be done by simply browsing safari or opening iTunes.

     

    ps : yes this is my name on FB

  • by maxcarella,

    maxcarella maxcarella Jun 12, 2016 5:01 PM in response to mauro16
    Level 1 (4 points)
    Jun 12, 2016 5:01 PM in response to mauro16

    Hi Mauro, Did you resolved your problem?

    I've take my MP to the Genius Bar 3 times in this last mount, and they change me the two GPU, the I/O Board, the Logic Board, and the processor.

    Incredibly the problem is PRESENT AGAIN.

     

    Have you got any update?

  • by mauro16,

    mauro16 mauro16 Jun 12, 2016 11:58 PM in response to maxcarella
    Level 1 (5 points)
    Desktops
    Jun 12, 2016 11:58 PM in response to maxcarella

    Hi Max, it seems i have good news this time. The last time i took the mac pro to apple service they replaced the 'cpu riser card'. I got back the mac on monday evening and it has not had any freezing until today. So it seems the problem is resolved, i'm still not completely sure of this, let's wait some days more to be more confident.

  • by maxcarella,

    maxcarella maxcarella Jun 13, 2016 2:09 AM in response to mauro16
    Level 1 (4 points)
    Jun 13, 2016 2:09 AM in response to mauro16

    I hope you will be lucky more than me, because also in my case Apple replaced CPU riser card (and GPU, i/o card, logic board) but the problem is still here.

    Please let me know.

     

    Max

  • by mauro16,

    mauro16 mauro16 Jun 22, 2016 12:33 AM in response to maxcarella
    Level 1 (5 points)
    Desktops
    Jun 22, 2016 12:33 AM in response to maxcarella

    the computer has worked 13 days without freezings. At the 11-th day i decided to replace the apple mouse with a logitech, because i don't like apple mouse. Then at the 13-th day the freezing came. Yesterday night (15-th day) another freezing. So i switched again to apple mouse (and default mouse config, and apple keyboard) and let's see .... .

  • by Mac_Pro_2013_User,

    Mac_Pro_2013_User Mac_Pro_2013_User Jul 13, 2016 6:47 AM in response to mauro16
    Level 1 (4 points)
    Jul 13, 2016 6:47 AM in response to mauro16

    Hey guys, unfortunately I have the same issue:

    mac pro 2013 with d300 cards. I got a few spinning wheels freezes in two months and the machine it's currently at the Genius Bar for repair.

    I'll let you know how it goes, even if by reading your reports I'm loosing hope.

    What should we do if Apple can't fix the issue? I've dropped 4500 Euros on this machine, I'm quite upset with the situation.

  • by mauro16,

    mauro16 mauro16 Jul 15, 2016 2:08 AM in response to Mac_Pro_2013_User
    Level 1 (5 points)
    Desktops
    Jul 15, 2016 2:08 AM in response to Mac_Pro_2013_User

    If apple cannot fix it and doesn't replace the computer i suppose you have to go to a lawyer. I was also thinking to do this, but after they replaced the cpu riser card thing are going a bit better. I had to uninstall dropbox and now 7 days have passed since the last freezing, i'm still not sure how to evaluate the situation. If freezings come less than 1 time per week can this be an hardware problem? Could they be able to discover where it is?

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