HT201354: If you forgot your Apple ID

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nawabzadaimran

Q: Lost iCloud email address and password my phone is still not active pls help me

iphone 5s

 

Lost iCloud email address and password my phone is still not activated please help me

iPhone 5s, iOS 9.3.2

Posted on May 29, 2016 11:16 AM

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Q: Lost iCloud email address and password my phone is still not active pls help me

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  • by King_Penguin,

    King_Penguin King_Penguin May 29, 2016 1:05 PM in response to nawabzadaimran
    Level 10 (133,636 points)
    iTunes
    May 29, 2016 1:05 PM in response to nawabzadaimran

    What do you mean 'lost iCloud email address' ? Do you mean that you've forgotten your account ? If you do then are you still logged into the account anywhere so that you can look it up ? Or do you have any of the account's downloads in your computer's iTunes library so that you can do 'get-info' on them and see the id ? If not does the page that you posted from not help you find your id ?

     

    If you still can't find it, and if you were the original purchaser of the phone (i.e. it wasn’t bought used) then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it