HT201355: Change your Apple ID password
Learn about Change your Apple ID password
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Helpful answers
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May 29, 2016 3:51 PM in response to Eyirajvby Eyirajv,is a phone that my mom bought to a friend who needed money and we can't restore
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May 29, 2016 3:54 PM in response to Eyirajvby Eyirajv,okay we tried i called verizon they told me what to do but it said it was not ineligible
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May 29, 2016 3:59 PM in response to Eyirajvby stevejobsfan0123,Try restoring in Recovery Mode: http://support.apple.com/kb/HT1808.
If that doesn't work, then you would need to better explain what you mean by "could not activate." If it's asking for an unknown Apple ID and password, then the phone was purchased used, and the seller did not disengage Activation Lock. If that's the case, there is absolutely no way to activate it without knowing that password.