Q: Apple Inc. has locked my iphone6+ for over 2 months and i am still waiting....
Two months ago, no now is over two months already. My apple ID was hijacked by thief and the thief changed password and setup two steps security lock and use Apple `s technology which is search my phone or whatever it is called you know that function in the new IOS.
The thief ask me for money so that I could active my phone, I called apple help desk and answered my security questions right and I send email to apple as they asked with all my original evidence that can proof this phone under ******.com ID is my phone. I have invoice, package everything.
Before I travel back to New Zealand, that is 25th of Mar, apple told me they will need 7 – 15 days to solve this problem. Alright I wait. But now after two months, still no body from apple tells me how long should I wait for Apple to unlock my iPhone.
I mean two F-months, everybody!!! With no solutions from a world top IT company??? I am and was your loyal customers and I am a victim of this crime. I did `t pay any money to the thief just because I believe I can find right solution from you Apple. But right the thief is happy, they sold my ID to some other thief who is selling stolen iPhone and using my ID.
I called apple many times, each and every times Apple will give me a so called Sr. consultant and then they asked me same questions and let me sent same material to them but no one could answer me this simple question: “ when you could unlock my phone” ????
Situation is unacceptable!!
My case ID is 1067174346, Apple ID is ******.com this is the one was hijacked. I am in China. The funny thing is that I called Apple US, because in Apple China, they told me the unlock need to be done by US HQ, there is lady tried to help me but every email and their internal process record of case that send to US is in f- Chinese!!?? Come on!! I I have worked in multinational for over 15 years, 3 year in Dell, but every internal email must be in English for everybody in every office around world could understand.
Again, My case ID is 1067174346, Apple ID is ******.com I wish I could get my iP{hone unlocked soon.
Is there somebody could help? I really do `t like spend time together with my lawyer for phone.
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iPhone 6 Plus, iOS 9.0.1, null
Posted on May 26, 2016 12:54 AM