bmolinelli
Level 1 (22 points)
iTunes

Q: after last update itunes 12.3.3.17 will not recognize my devices on windows 10

after last update itunes 12.3.3.17 will not recognize my devices on windows 10

iPhone 5s, iOS 9.3

Posted on Mar 25, 2016 8:29 PM

by mulva49,Solvedanswer
mulva49 mulva49
Level 1 (14 points)
A:

Same problem for me. Neither my IPad nor my IPod is recognized by ITunes since I updated ITunes earlier this week.

Posted on Mar 26, 2016 5:54 AM

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bmolinelli

Q: after last update itunes 12.3.3.17 will not recognize my devices on windows 10

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  • by illusivehorizon,

    illusivehorizon illusivehorizon May 8, 2016 4:11 AM in response to bmolinelli
    Level 1 (4 points)
    May 8, 2016 4:11 AM in response to bmolinelli

    THANK YOU! I've been having trouble with this for weeks! this was so helpful. i'm so happy now.

     

     

    The problem was that microsoft installed their own usb driver  for iphone and ipad.  You will manually need to  update the apple usb driver after you plug your device in. I went to control panel, device manager , apple usb driver and did an update

     

    see attached link http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

  • by ionsquare,

    ionsquare ionsquare May 28, 2016 8:31 AM in response to terri1950
    Level 1 (4 points)
    May 28, 2016 8:31 AM in response to terri1950

    w00t! This worked for me, thanks so much.

  • by Pastina23,

    Pastina23 Pastina23 May 29, 2016 7:45 PM in response to terri1950
    Level 1 (8 points)
    Windows Software
    May 29, 2016 7:45 PM in response to terri1950

    Thank you!  This fixed the problem with my ipad and iphone SE. 

  • by Tameem961,

    Tameem961 Tameem961 Aug 19, 2016 10:40 PM in response to bmolinelli
    Level 1 (4 points)
    Aug 19, 2016 10:40 PM in response to bmolinelli

    Thank you very much. Solved the problem. Sometimes the easy tweaks that all you need to solve a problem appeared to be never ending.

    Thanks a ton.

  • by sk841,

    sk841 sk841 Aug 24, 2016 3:07 PM in response to bmolinelli
    Level 1 (4 points)
    Aug 24, 2016 3:07 PM in response to bmolinelli

    Brilliant!  Why this isn't listed on the apple support is daft!  Thanks got this working!!!

  • by Leila54,

    Leila54 Leila54 Sep 14, 2016 11:11 AM in response to bmolinelli
    Level 1 (4 points)
    Sep 14, 2016 11:11 AM in response to bmolinelli

    Just upgraded my iPhone 6 to iOS 10.0.1 and this worked like a charm. Thank you!

  • by dwilll112,

    dwilll112 dwilll112 Sep 14, 2016 2:41 PM in response to bmolinelli
    Level 1 (11 points)
    Sep 14, 2016 2:41 PM in response to bmolinelli

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

    **Credit another User in another forum post

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