Maz.Ashkar

Q: I Can't see or access some of the artists I'm already following after I Updated iTunes to 12.4.0

After I updated iTunes to 12.4.0 I'm not able to see or access some of the artists I'm already following.

and it became too slow!

 

this is a screenshot:

Screen Shot 2016-05-30 at 3.05.22 PM.png

iMac, OS X El Capitan (10.11.5)

Posted on May 30, 2016 4:18 AM

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Q: I Can't see or access some of the artists I'm already following after I Updated iTunes to 12.4.0

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  • Helpful answers

  • by pinkstones,

    pinkstones pinkstones May 30, 2016 4:54 AM in response to Maz.Ashkar
    Level 5 (4,209 points)
    Safari
    May 30, 2016 4:54 AM in response to Maz.Ashkar

    If iTunes is slow, that means your computer is more than likely slow.  If your computer is slow, there's more than likely a good reason for that.  Please post the results of your EtreCheck report.  It's a diagnostics tool developed by a trusted and respected contributor here, and it will allow us to see what is installed on your hard drive in the way of applications, drivers, plugins, extensions, etc.  No sensitive information is included in the report, such as names, e-mail addresses, or serial numbers.

  • by Maz.Ashkar,

    Maz.Ashkar Maz.Ashkar May 30, 2016 5:01 AM in response to pinkstones
    Level 1 (4 points)
    iTunes
    May 30, 2016 5:01 AM in response to pinkstones

    Here it is, but no the computer is not slow at all, it's only the iTunes.

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-30 15:59:21

    Download EtreCheck from https://etrecheck.com

    Runtime 1:33

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

    Click the [Check files] link for help with unknown files.

     

    Problem: No problem - just checking

     

    Hardware Information:

        iMac (27-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,2

        1 3.4 GHz Intel Core i5 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information:

        NVIDIA GeForce GTX 775M - VRAM: 2048 MB

            iMac 2048 x 1152

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 days

     

    Disk Information:

        CT960BX200SSD1 disk0 : (960.2 GB) (Solid State - TRIM: No)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HDD (disk1) / : 958.97 GB (777.71 GB free)

                Core Storage: disk0s2 959.34 GB Online

     

    USB Information:

        BUFFALO HD-PZU3 1 TB

            EFI (disk2s1) <not mounted> : 210 MB

            Operations (disk2s2) /Volumes/Operations : 999.83 GB (82.39 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Adware:

        ~/Library/LaunchAgents/com.extensions.updater69337.agent.plist

        ~/Library/LaunchAgents/com.extensions.updater69337.ver

        2 adware files found. [Remove]

     

    Unknown Files:

        ~/Library/LaunchAgents/UpdateDownloader

        One unknown file found. [Check files]

     

    Kernel Extensions:

            /Library/Extensions

        [loaded]    com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10 - 2016-05-30) [Support]

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    148 Apple tasks

        [running]    60 Apple tasks

        [killed]    23 Apple tasks

        23 processes killed due to insufficient RAM

     

    System Launch Daemons:

        [not loaded]    47 Apple tasks

        [loaded]    146 Apple tasks

        [running]    79 Apple tasks

        [killed]    18 Apple tasks

        18 processes killed due to insufficient RAM

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-05-29) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-16) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-15) [Support]

        [loaded]    com.divx.dms.agent.plist (2016-03-10) [Support]

        [loaded]    com.divx.update.agent.plist (2016-03-01) [Support]

        [running]    com.teamviewer.teamviewer.plist (2016-05-27) [Support]

        [running]    com.teamviewer.teamviewer_desktop.plist (2016-05-27) [Support]

        [running]    com.waltop.waltoptablet.plist (2009-04-23) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-16) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-16) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-04-12) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-11-08) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-05-02) [Support]

        [running]    com.teamviewer.teamviewer_service.plist (2016-05-27) [Support]

     

    User Launch Agents:

        [not loaded]    UpdateDownloader (2015-10-22) [Support]

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-10-07) [Support]

        [loaded]    com.bittorrent.uTorrent.plist (2015-10-12) [Support]

        [loaded]    com.extensions.updater69337.agent.plist (2015-10-26) Adware!  [Remove]

            ~/Library/LaunchAgents/UpdateDownloader

        [not loaded]    com.extensions.updater69337.ver (2015-10-26) Adware!  [Remove]

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-02-10) [Support]

     

    User Login Items:

        AdobeResourceSynchronizer    Application  (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        Livedrive    Application  (/Applications/Livedrive.app/Contents/Resources/Livedrive.app)

     

    Other Apps:

        [running]    com.adobe.Acrobat.Pro.40672

        [running]    com.adobe.CCLibrary.188832

        [running]    com.adobe.CCXProcess.188192

        [running]    com.adobe.InDesign.43552

        [running]    com.adobe.Photoshop.44192

        [running]    com.adobe.acc.AdobeDesktopService.89312.62079CF2-C6D4-4537-B333-BD035E68A4C5

        [running]    com.adobe.accmac.188512

        [running]    com.adobe.illustrator.41952

        [loaded]    com.google.Chrome.49632

        [running]    com.livedrive.Livedriveapp.82912

        [running]    com.maxprog.app.ftpdisk.48992

        [running]    com.microsoft.rdc.mac.193952

        [loaded]    org.videolan.vlc.71392

        [loaded]    417 Apple tasks

        [running]    173 Apple tasks

        [killed]    46 Apple tasks

     

    Internet Plug-ins:

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

        OVSHelper: 1.1 (2016-03-29) [Support]

        AdobePDFViewerNPAPI: 15.016.20041 - SDK 10.11 (2016-05-22) [Support]

        AdobePDFViewer: 15.016.20041 - SDK 10.11 (2016-05-22) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-27)

        DivX Web Player: 3.5.5.3 - SDK 10.10 (2016-03-29) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-27)

     

    User internet Plug-ins:

        WebEx64: 1.1.0 - SDK 10.10 (2016-04-18) [Support]

     

    3rd Party Preference Panes:

        None

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

           102%    Livedrive

             8%    CEPHtmlEngine Helper(10)

             4%    WindowServer

             3%    kernel_task

             2%    Microsoft Remote Desktop

     

    Top Processes by Memory:

        8.94 GB    Livedrive

        1.54 GB    Google Chrome Helper(11)

        1.35 GB    kernel_task

        360 MB    CEPHtmlEngine Helper(10)

        229 MB    Google Chrome

     

    Virtual Memory Information:

        17 MB    Free RAM

        16.00 GB    Used RAM (2.16 GB Cached)

        12.86 GB    Swap Used

     

    Diagnostics Information:

        May 30, 2016, 10:00:14 AM    /Library/Logs/DiagnosticReports/Livedrive_2016-05-30-100014_[redacted].cpu_reso urce.diag [Details]

            /Applications/Livedrive.app/Contents/Resources/Livedrive.app/Contents/MacOS/Liv edrive

        May 30, 2016, 09:59:18 AM    ~/Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095918_[redacted].cras h

            /Library/Printers/Xerox/PDEs/pstophaserps

        May 30, 2016, 09:59:15 AM    /Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095915_[redacted].crash

        May 30, 2016, 09:57:00 AM    ~/Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095700_[redacted].cras h

        May 30, 2016, 09:56:57 AM    /Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095657_[redacted].crash

        May 30, 2016, 09:56:37 AM    ~/Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095637_[redacted].cras h

        May 30, 2016, 09:56:34 AM    /Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095634_[redacted].crash

     

  • by pinkstones,

    pinkstones pinkstones May 30, 2016 6:04 PM in response to Maz.Ashkar
    Level 5 (4,209 points)
    Safari
    May 30, 2016 6:04 PM in response to Maz.Ashkar

    You have three big problems that I see. 


    1.  You have adware.  You have two options for removing it:

     

    • Download Malwarebytes' Anti-Malware for Mac.  It was developed by a trusted and respected contributor here.  It's a simple, non-intrusive program that deletes known malware/adware from your hard drive.  That's all it does.  It doesn't add anything and it doesn't take away anything else.  Unlike anti-virus programs, it doesn't run in the background of your computer, using up resources, and also unlike anti-virus programs (which are unnecessary on Macs), it doesn't actively prevent malware or adware infections.  Its sole purpose is removing them.
    • Restart your computer.  As of April 26, 2016, changes made to the support article here --> Stop pop-up ads in Safari - Apple Support state that El Capitan removes adware at login, but only at login.  So, if you don't want to use Malwarebytes, this is another option for you.

     

    2.  Uninstall CleanMyMac 3 — Macs do not need any program that claims it will clean, boost, organize, optimize, or refresh the hard drive.  Apple computers do a great job of taking care of themselves.  CleanMyMac itself is a worthless scam, and does no good and provides no positive service or effect for your system whatsoever.

     

    3.  Uninstall uTorrent — While there are legitimate uses for torrents, those are applicable maybe only 5% of the time.  If I had to guess, it's highly unlikely your usage of it falls in that 5%.  Don't use torrent clients to pirate copyrighted material.