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Helpful answers
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May 30, 2016 4:54 AM in response to Maz.Ashkarby pinkstones,If iTunes is slow, that means your computer is more than likely slow. If your computer is slow, there's more than likely a good reason for that. Please post the results of your EtreCheck report. It's a diagnostics tool developed by a trusted and respected contributor here, and it will allow us to see what is installed on your hard drive in the way of applications, drivers, plugins, extensions, etc. No sensitive information is included in the report, such as names, e-mail addresses, or serial numbers.
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May 30, 2016 5:01 AM in response to pinkstonesby Maz.Ashkar,Here it is, but no the computer is not slow at all, it's only the iTunes.
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-30 15:59:21
Download EtreCheck from https://etrecheck.com
Runtime 1:33
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Click the [Check files] link for help with unknown files.
Problem: No problem - just checking
iMac (27-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,2
1 3.4 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
4 GB DDR3 1600 MHz ok
BANK 1/DIMM1
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
NVIDIA GeForce GTX 775M - VRAM: 2048 MB
iMac 2048 x 1152
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 days
CT960BX200SSD1 disk0 : (960.2 GB) (Solid State - TRIM: No)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HDD (disk1) / : 958.97 GB (777.71 GB free)
Core Storage: disk0s2 959.34 GB Online
BUFFALO HD-PZU3 1 TB
EFI (disk2s1) <not mounted> : 210 MB
Operations (disk2s2) /Volumes/Operations : 999.83 GB (82.39 GB free)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
~/Library/LaunchAgents/com.extensions.updater69337.agent.plist
~/Library/LaunchAgents/com.extensions.updater69337.ver
2 adware files found. [Remove]
~/Library/LaunchAgents/UpdateDownloader
One unknown file found. [Check files]
/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10 - 2016-05-30) [Support]
[not loaded] 7 Apple tasks
[loaded] 148 Apple tasks
[running] 60 Apple tasks
[killed] 23 Apple tasks
23 processes killed due to insufficient RAM
[not loaded] 47 Apple tasks
[loaded] 146 Apple tasks
[running] 79 Apple tasks
[killed] 18 Apple tasks
18 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-29) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-16) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-02-15) [Support]
[loaded] com.divx.dms.agent.plist (2016-03-10) [Support]
[loaded] com.divx.update.agent.plist (2016-03-01) [Support]
[running] com.teamviewer.teamviewer.plist (2016-05-27) [Support]
[running] com.teamviewer.teamviewer_desktop.plist (2016-05-27) [Support]
[running] com.waltop.waltoptablet.plist (2009-04-23) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-16) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-16) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]
[loaded] com.adobe.agsservice.plist (2016-04-12) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-11-08) [Support]
[loaded] com.teamviewer.Helper.plist (2016-05-02) [Support]
[running] com.teamviewer.teamviewer_service.plist (2016-05-27) [Support]
[not loaded] UpdateDownloader (2015-10-22) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-07) [Support]
[loaded] com.bittorrent.uTorrent.plist (2015-10-12) [Support]
[loaded] com.extensions.updater69337.agent.plist (2015-10-26) Adware! [Remove]
~/Library/LaunchAgents/UpdateDownloader
[not loaded] com.extensions.updater69337.ver (2015-10-26) Adware! [Remove]
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-02-10) [Support]
AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Livedrive Application (/Applications/Livedrive.app/Contents/Resources/Livedrive.app)
[running] com.adobe.Acrobat.Pro.40672
[running] com.adobe.CCLibrary.188832
[running] com.adobe.CCXProcess.188192
[running] com.adobe.InDesign.43552
[running] com.adobe.Photoshop.44192
[running] com.adobe.acc.AdobeDesktopService.89312.62079CF2-C6D4-4537-B333-BD035E68A4C5
[running] com.adobe.accmac.188512
[running] com.adobe.illustrator.41952
[loaded] com.google.Chrome.49632
[running] com.livedrive.Livedriveapp.82912
[running] com.maxprog.app.ftpdisk.48992
[running] com.microsoft.rdc.mac.193952
[loaded] org.videolan.vlc.71392
[loaded] 417 Apple tasks
[running] 173 Apple tasks
[killed] 46 Apple tasks
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]
OVSHelper: 1.1 (2016-03-29) [Support]
AdobePDFViewerNPAPI: 15.016.20041 - SDK 10.11 (2016-05-22) [Support]
AdobePDFViewer: 15.016.20041 - SDK 10.11 (2016-05-22) [Support]
QuickTime Plugin: 7.7.3 (2016-05-27)
DivX Web Player: 3.5.5.3 - SDK 10.10 (2016-03-29) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-27)
WebEx64: 1.1.0 - SDK 10.10 (2016-04-18) [Support]
None
Time Machine not configured!
102% Livedrive
8% CEPHtmlEngine Helper(10)
4% WindowServer
3% kernel_task
2% Microsoft Remote Desktop
8.94 GB Livedrive
1.54 GB Google Chrome Helper(11)
1.35 GB kernel_task
360 MB CEPHtmlEngine Helper(10)
229 MB Google Chrome
17 MB Free RAM
16.00 GB Used RAM (2.16 GB Cached)
12.86 GB Swap Used
May 30, 2016, 10:00:14 AM /Library/Logs/DiagnosticReports/Livedrive_2016-05-30-100014_[redacted].cpu_reso urce.diag [Details]
/Applications/Livedrive.app/Contents/Resources/Livedrive.app/Contents/MacOS/Liv edrive
May 30, 2016, 09:59:18 AM ~/Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095918_[redacted].cras h
/Library/Printers/Xerox/PDEs/pstophaserps
May 30, 2016, 09:59:15 AM /Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095915_[redacted].crash
May 30, 2016, 09:57:00 AM ~/Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095700_[redacted].cras h
May 30, 2016, 09:56:57 AM /Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095657_[redacted].crash
May 30, 2016, 09:56:37 AM ~/Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095637_[redacted].cras h
May 30, 2016, 09:56:34 AM /Library/Logs/DiagnosticReports/pstophaserps_2016-05-30-095634_[redacted].crash
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May 30, 2016 6:04 PM in response to Maz.Ashkarby pinkstones,You have three big problems that I see.
1. You have adware. You have two options for removing it:
- Download Malwarebytes' Anti-Malware for Mac. It was developed by a trusted and respected contributor here. It's a simple, non-intrusive program that deletes known malware/adware from your hard drive. That's all it does. It doesn't add anything and it doesn't take away anything else. Unlike anti-virus programs, it doesn't run in the background of your computer, using up resources, and also unlike anti-virus programs (which are unnecessary on Macs), it doesn't actively prevent malware or adware infections. Its sole purpose is removing them.
- Restart your computer. As of April 26, 2016, changes made to the support article here --> Stop pop-up ads in Safari - Apple Support state that El Capitan removes adware at login, but only at login. So, if you don't want to use Malwarebytes, this is another option for you.
2. Uninstall CleanMyMac 3 — Macs do not need any program that claims it will clean, boost, organize, optimize, or refresh the hard drive. Apple computers do a great job of taking care of themselves. CleanMyMac itself is a worthless scam, and does no good and provides no positive service or effect for your system whatsoever.
3. Uninstall uTorrent — While there are legitimate uses for torrents, those are applicable maybe only 5% of the time. If I had to guess, it's highly unlikely your usage of it falls in that 5%. Don't use torrent clients to pirate copyrighted material.
