Q: My screen is unresponsive to touches and swipes and the home and power button only work if I am resetting it. The screen is frozen ... My screen is unresponsive to touches and swipes and the home and power button only work if I am resetting it. The screen is frozen on the homepage once I unlock my phone. How do I fix it? more
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Helpful answers
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May 30, 2016 8:28 AM in response to kaylee854by ChrisJ4203,If you are experiencing issues with the touchscreen, is this happening when the device is plugged into the charger? Some people have experienced similar issues when the device is plugged in. See this support document for other troubleshooting steps for a non-responsive touchscreen. If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Otherwise, user troubleshooting steps include restart, reset, restore from backup, restore to factory, testing after each step. Seems you have tried the reset already. If none of these work, then make an appointment at the Genius Bar of the nearest Apple Store to have Apple examine the device.
Restart your iPhone, iPad, or iPod touch - Apple Support
Restore your device from an iCloud or iTunes backup - Apple Support