HT204760: If your Mac doesn't sleep or wake when expected
Learn about If your Mac doesn't sleep or wake when expected
Q: My iMac freezes, then does a restart on it's own and then gives an error message sleep/wake failure. Anyone know how to deal with ... more
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May 30, 2016 12:29 PMby rkaufmann87,Please post an EtreCheck report of your system, click the link and download and run the app. Then copy and paste the report it creates into your reply to this message. We can then look for obvious issues causing your problem.
If you want to learn more about EtreCheck, simple click the link.
By the way, if you are have any antivirus, cleaning or other third party maintenance app installed on the computer that almost certainly is at least partial cause of your problem. If you do, then locate the developers instructions for uninstalling the app(s) and then restart the computer in Safe Mode and then restart normally and test.
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May 31, 2016 6:44 AMby raindrop4,Thank you so much, here is the report:
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-31 09:35:32
Download EtreCheck from https://etrecheck.com
Runtime 2:21
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Description:
My iMac freezes, then does a restart on it's own and then gives an error message sleep/wake failure. Anyone know how to fix with this? I do send Apple the issue. Oh, I am running El Capitan 10.11.5 Thank you.
VIN,iMac (21.5-inch Late 2009), OS X El Capitan (10.11.5)
iMac (21.5-inch, Late 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
ST2000DM001-1ER164 disk0 : (2 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 2.00 TB (1.58 TB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N ()
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Card Reader
Western Digital Elements 10B8 1 TB
EFI (disk1s1) <not mounted> : 210 MB
Elements (disk1s2) /Volumes/Elements : 999.83 GB (161.21 GB free)
Apple Inc. Built-in iSight
Mac App Store and identified developers
/Applications/M4PConverter/M4PConverter.app
[not loaded] com.AhaMediaSoft.driver.M4PToMP3CDBurner (2.0.0 - 2012-08-04) [Support]
/Applications/MacX Video Converter Pro.app
[not loaded] com.macxdvd.driver.goodSysAudioCapture (1.0 - SDK 10.10 - 2016-02-01) [Support]
CDBurnerService: Path: /System/Library/StartupItems/CDBurnerService
Startup items are obsolete in OS X Yosemite
[not loaded] 8 Apple tasks
[loaded] 156 Apple tasks
[running] 74 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 157 Apple tasks
[running] 87 Apple tasks
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[running] com.wyse.MacCompanion.plist (2011-03-21) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-10-21) [Support]
[running] com.wyse.PocketCloud.plist (2011-03-21) [Support]
[failed] com.adobe.ARM.[...].plist (2014-03-04) [Support]
[loaded] com.adobe.ARM.[...].plist (2013-09-21) [Support]
[failed] com.amazon.cloud-player.plist (2014-05-23) [Support]
[running] com.amazon.music.plist (2015-02-15) [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.myheritage.familytreebuilder.checkupdates.plist (2016-01-16) [Support]
PkgInfo TextEdit Document Hidden (/Applications/iWeb.app/Contents/Resources/Themes/Doodle.webtheme/Italian.lproj /Blog.webtemplate/Contents/PkgInfo)
Alfred Application (/Applications/Alfred.app)
V CAST Backup Scheduler Application (/Applications/V CAST Backup Scheduler.app)
TomTomHOMERunner Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
[running] com.alfredapp.Alfred.41952
[running] com.dashlane.DashlaneAgent
[running] com.tomtom.HOMERunnerApp.12832
[loaded] 395 Apple tasks
[running] 203 Apple tasks
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
QuickTime Plugin: 7.7.3 (2016-05-24)
AdobePDFViewerNPAPI: 15.016.20041 - SDK 10.11 (2016-05-24) [Support]
AdobePDFViewer: 15.016.20041 - SDK 10.11 (2016-05-24) [Support]
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-05-24)
Google Earth Web Plug-in: 7.1 (2015-11-10) [Support]
iPhotoPhotocast: 7.0 (2010-05-08)
Dashlane - Dashlane Inc. - http://www.dashlane.com (2016-01-24)
Disconnect-1 - Disconnect - https://disconnect.me/ (2013-10-22)
Flash Player (2016-04-15) [Support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 2.00 TB Disk used: 418.94 GB
Destinations:
Elements [Local]
Total size: 999.83 GB
Total number of backups: 72
Oldest backup: 6/11/15, 7:40 PM
Last backup: 5/31/16, 9:09 AM
Size of backup disk: Too small
Backup size 999.83 GB < (Disk used 418.94 GB X 3)
15% com.apple.WebKit.WebContent(4)
9% WindowServer
9% Safari
2% kernel_task
2% mDNSResponder
1.10 GB com.apple.WebKit.WebContent(4)
740 MB kernel_task
344 MB mdworker(19)
258 MB Safari
197 MB mds_stores
6.64 GB Free RAM
5.36 GB Used RAM (2.63 GB Cached)
0 B Swap Used
May 31, 2016, 09:05:36 AM ~/Library/Logs/DiagnosticReports/V CAST Backup Scheduler_2016-05-31-090536_[redacted].crash
Hyperlync.Scheduler - /Applications/V CAST Backup Scheduler.app/Contents/MacOS/V CAST Backup Scheduler
May 31, 2016, 08:56:05 AM Self test - passed
May 30, 2016, 09:23:38 AM ~/Library/Logs/DiagnosticReports/V CAST Backup Scheduler_2016-05-30-092338_[redacted].crash
May 29, 2016, 09:16:10 AM ~/Library/Logs/DiagnosticReports/V CAST Backup Scheduler_2016-05-29-091610_[redacted].crash
May 28, 2016, 07:41:09 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-28-194109_[ redacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
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May 31, 2016 7:28 AMby rkaufmann87,
It seems this is an odd bug a few others have experienced. I suspect it is occurring with your Sleep settings. What I would recommend is first creating a new user account (call it TEST) and do not turn on the sleep settings. Log out of your normal account and then log into the new account and begin testing. If the crashes cease then it's something with your normal user account, and as I suggested possibly your Sleep setting. If you find the test account works okay, then turn off sleep and then see if that handles your problem.Good luck.
