Lydia sabrina

Q: Whatsapp goes white screen, please fix this  

Whatsapp application won't open and goes white screen on my iPhone 6 16GB after updating to iOS 9.3.2

Please fix the bug, i really don't wanna lose my data/history by reinstalling the application

iPhone 6, iOS 9.3.2

Posted on May 26, 2016 2:38 AM

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Q: Whatsapp goes white screen, please fix this  

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  • by D.Cohen,

    D.Cohen D.Cohen May 26, 2016 3:14 AM in response to Lydia sabrina
    Level 6 (8,424 points)
    Desktops
    May 26, 2016 3:14 AM in response to Lydia sabrina

    Try these steps:

    • Check App Update: Open App Store from your iPhone or iPad > Tap Updates > Check if the app needs update.
    • Restart your iPhone or iPad: Hold down the Sleep/Wake button to power it off and turn it on.
    • Close the app: Open Multitasking by double pressing the Home button > Swipe the non-response apps up to close it.
  • by aeriios,

    aeriios aeriios May 31, 2016 4:28 AM in response to D.Cohen
    Level 1 (9 points)
    iPhone
    May 31, 2016 4:28 AM in response to D.Cohen

    I have tried all steps specified, nothing works for me. When i open the app, its just showing a blank screen and it close down after a few seconds.whatsapp_freeze.png

  • by suraiz29,

    suraiz29 suraiz29 May 31, 2016 5:23 AM in response to aeriios
    Level 1 (4 points)
    May 31, 2016 5:23 AM in response to aeriios

    Same problem for me also..Please fix ASAP...

  • by aeriios,Helpful

    aeriios aeriios May 31, 2016 7:40 AM in response to Lydia sabrina
    Level 1 (9 points)
    iPhone
    May 31, 2016 7:40 AM in response to Lydia sabrina

    I found a quick fix that worked for me, bit tricky though. Close down whatsapp by following 3rd step by D.Cohen.

    • Go to Settings>Whatsapp>switch off everything other than  mobile data and notofications.
    • Come back to home screen and open whatsapp. It should now respond...hopefully (responded for me)
    • Now go to Settings>Whatsapp>and switch on everything
    • Open whatsapp again...and it should work now.

    ....and folks, the issue i faced again is that i can open just one chat window, continue chatting or calling...and when i try to go back to open another chat window, the app freeze again....! If that happens, just do the above steps again. I know its painful..but this can be a temporary solution until apple or whatsapp fix this.

  • by BBoiss,

    BBoiss BBoiss May 31, 2016 7:58 AM in response to suraiz29
    Level 4 (1,404 points)
    Apple Music
    May 31, 2016 7:58 AM in response to suraiz29

    https://itunes.apple.com/us/app/whatsapp-messenger/id310633997?mt=8

     

    If you visit the app page and click "View in iTunes" when on your computer, you will see that other users of this particular app have started reporting the same issue on the latest version of WhatsApp update. This is an issue of the app version as it is specific to that app alone and will be dealt with by the app developer, not Apple.

  • by Pradeep Thippeswamy,

    Pradeep Thippeswamy Pradeep Thippeswamy May 31, 2016 11:17 AM in response to D.Cohen
    Level 1 (4 points)
    iPhone
    May 31, 2016 11:17 AM in response to D.Cohen

    Same problem for me also

  • by nigam1995,Helpful

    nigam1995 nigam1995 May 31, 2016 2:47 PM in response to Lydia sabrina
    Level 1 (12 points)
    May 31, 2016 2:47 PM in response to Lydia sabrina

    well i had the exact same problem, i don't know the issue is detected was causing it or something else but anyways i have figured out a way to fix it without loosing any data at all.

     

    The issue i detected was a spammy message, its a long long message.

     

    First download a mac/windows whatsapp client from their website.


    Go to iPhone setting > Whatsapp, turnoff all the other settings except cellular.


    Then connect you iPhone to mac/windows via lightning cable.

     

    At this point your Whatsapp should be working fine on desktop client( If it is then go further or else reinstall )

     

    Look for spammy message 

     

    Delete that message and you have got your whatsapp back safe and sound.

  • by baneesh,

    baneesh baneesh May 31, 2016 8:26 PM in response to D.Cohen
    Level 1 (8 points)
    iPhone
    May 31, 2016 8:26 PM in response to D.Cohen

    I have also tried all steps specified, nothing works for me. When i open the app, its just showing a White(blank) screen and it close down after a few seconds.

  • by Thaslim82,

    Thaslim82 Thaslim82 May 31, 2016 10:26 PM in response to aeriios
    Level 1 (4 points)
    May 31, 2016 10:26 PM in response to aeriios

    This worked for me. Thank you very much    

  • by PurneshS,

    PurneshS PurneshS May 31, 2016 10:30 PM in response to aeriios
    Level 1 (4 points)
    May 31, 2016 10:30 PM in response to aeriios

    It worked, thank you

  • by sngguy,

    sngguy sngguy May 31, 2016 11:53 PM in response to Lydia sabrina
    Level 1 (14 points)
    May 31, 2016 11:53 PM in response to Lydia sabrina

    This is happening to me as well since yesterday evening.

     

    This is not specific to ios 9.3.2. I have a 5s and am on 9.2.1 and have never updated to the latest one till now.

     

    When the issue started yesterday evening, Whatsapp version was 2.16.4. Even after updating the app to 2.16.5 yesterday night, the app was giving a white screen for some time and returning to the homescreen. So I had to uninstall the app and reinstall it. I was working fine then until today morning.

     

    Today again in the morning, this issue has been re-occurring. However this time I was able to navigate the 2 groups(though at a snail's pace) on which I had recd recent messages and clear the chats. Since then it has been working fine now. Now I am seeing this forum that others are experiencing this too, so thought would post my experience(if it helps).

     

    Users in other threads are also reporting this issue even with earlier versions of IOS like 8, etc. So this is not a ios version specific issue.

  • by febin1984,

    febin1984 febin1984 May 31, 2016 11:54 PM in response to aeriios
    Level 1 (4 points)
    May 31, 2016 11:54 PM in response to aeriios

    Thank you, I also had the same problem and your resolution helped me.

  • by Azam747,

    Azam747 Azam747 Jun 1, 2016 12:17 AM in response to Lydia sabrina
    Level 1 (4 points)
    Jun 1, 2016 12:17 AM in response to Lydia sabrina

    Tried aeriios way but it allows a few seconds of usage before again getting stuck. Seems like there is no proper fix to this yet....

  • by Hannanz,

    Hannanz Hannanz Jun 2, 2016 3:05 PM in response to Lydia sabrina
    Level 1 (4 points)
    Jun 2, 2016 3:05 PM in response to Lydia sabrina

    http://youtu.be/AR3ZarrgtDw A fix that worked for me !! However it is just temporary fix !! We will have to wait for whatsapp or apple to get a real fix for it.. The second alternative fix is reinstalling but you will loose your chats...

     

     

     

     

     

     

    I may receive some form of compensation, financial or otherwise, from my recommendation or link.


    <Edited by Host>

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