Q: FaceTime Camera Not Working - Green Light Flashing
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May 30, 2016 8:31 AMby EZ Jim,Hello again, Daikusan.
Daikusan wrote: ... I will give a further update when Tokyo service center tells me what they fixed.
Good plan. We will watch for your outcome report.
Daikusan wrote: ... un-branded OS X ... during branding ...
I don't understand what "branding" means. If its meaning is still relevant to your issue, when you post back, please explain what you mean by "branded" / "branding" and ask any specific questions you may have.
Daikusan wrote: ... I don’t know if the battery has anything to do with the camera not operating properly....
I think there is zero percent possibility that this is a battery issue. If it were, your Mac would operate properly when connected to wall power (mains.)
Daikusan wrote: ... Things I learned during my troubleshooting:
The upgrade form OS X Yosemite to El Capitan should have removed the old OS X apps and reinstalled them. I still had the problem after the upgrade and with a clean install of El Capitan...
The most probable reason that the problem continued after upgrading to El Capitan is that the trouble is not caused by software. Therefore the new apps installed by El Capitan would not work either.
Daikusan wrote: ... Things I learned during my troubleshooting:
... El Capitan no longer has a secure erase/delete feature ... in the Disk Utilities.... it’s gone in El Capitan...
Strictly speaking, Secure Erase is not gone from El Capitan. It is only gone from most locations in El Capitan's Disk Utilities. Although there are several nuanced individual exceptions, the following case applies to your particular circumstance:
It is true that your Secure Erase feature is not available for the start up disk in your
El Capitan's (version 15.x) Disk Utilities when you have booted into El Capitan. However, Secure Erase is still available if you boot into OS X Recovery and use its Disk Utilities. In order to access Secure Erase, you must select the iCon for OS X start-up volume, not the iCon for the entire Mac physical hard disk.
If you have additional questions or need additional information about El Capitan Secure Erase, you will benefit from searching or starting a separate topic on the subject in El Capitan discussions.
Message was edited by: EZ Jim
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Jun 1, 2016 8:38 AMby EZ Jim,ZiMoFoX wrote... anybody has any logic clarification
Yes.
I think you are correct that you have a hardware problem, but you cannot be certain of the root cause of your problem. An Apple technician can.
Contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced.
Be sure to backup your Mac and deauthorize iTunes before tendering it for service.
Message was edited by: EZ Jim
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Jun 6, 2016 6:39 AMby Daikusan,True to Japanese service; they said it would take 2 weeks - it took only one.
The replaced the Retina display, camera, and housing - basically the entire lid. They replaced the keyboard and the battery that is part of the key board (the Retina 12" has several batteries in it).
That fixed the problem. However, I now have a new one and will start a new thread for it. I cannot get into the disk recovery. Command+R takes me to the internet recovery. After a period of about ten minutes I get an error. It says "apple.com/support -2002F"
When I get this working I will answer your other questions EZ Jim
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Jun 6, 2016 8:32 AMby EZ Jim,Well done! Cheers for letting us all know, Daikusan.
Daikusan wrote:... fixed the problem. However, I now have a new one and will start a new thread for it....
That is the right way to handle it. Your other issue deserves the individual attention it will get in a separate topic.
Daikusan wrote:... When I get this working I will answer your other questions EZ Jim
I need no more answers here, Daikusan. I have no other questions related to this topic, and you have successfully resolved your problem related to this thread.
If I think I can contribute anything useful to your new topic, I will post there.
Best Regards,
EZ Jim
Message was edited by: EZ Jim
