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Q: Itunes wont recognize iphone

Itunes will not recognize my iphone 5 after many attempts to try following other forums advice. Help!

iPhone 5s, Windows 10

Posted on May 31, 2016 6:27 PM

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Q: Itunes wont recognize iphone

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  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 May 31, 2016 6:30 PM in response to shaysabrena
    Level 10 (85,929 points)
    Apple TV
    May 31, 2016 6:30 PM in response to shaysabrena

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database in the manner described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.




    tt2

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 31, 2016 6:30 PM in response to shaysabrena
    Level 9 (58,248 points)
    iPhone
    May 31, 2016 6:30 PM in response to shaysabrena

    Not knowing what advice from other forums you have followed, we would need to start at the beginning. This Apple support document contains troubleshooting steps.  If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

     

    If that does not help, then try the information from this ASC User tip.Thanks to turingtest2 for compiling this info.

     

    Try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage.

     



     

    Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

  • by turingtest2,

    turingtest2 turingtest2 May 31, 2016 6:31 PM in response to ChrisJ4203
    Level 10 (85,929 points)
    Apple TV
    May 31, 2016 6:31 PM in response to ChrisJ4203

    SNAP!

     

    tt2

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 31, 2016 6:32 PM in response to turingtest2
    Level 9 (58,248 points)
    iPhone
    May 31, 2016 6:32 PM in response to turingtest2

    Amazing that it took me as long to copy and paste your response!

  • by shaysabrena,

    shaysabrena shaysabrena May 31, 2016 6:50 PM in response to ChrisJ4203
    Level 1 (9 points)
    iTunes
    May 31, 2016 6:50 PM in response to ChrisJ4203

    Ive tried the device manager, it says that my device is fully connected and updated yet it has a triangle sign on it saying that it wont work.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 31, 2016 6:51 PM in response to shaysabrena
    Level 9 (58,248 points)
    iPhone
    May 31, 2016 6:51 PM in response to shaysabrena

    You need to follow the instructions to replace the driver, starting at #4.

  • by shaysabrena,

    shaysabrena shaysabrena May 31, 2016 7:09 PM in response to ChrisJ4203
    Level 1 (9 points)
    iTunes
    May 31, 2016 7:09 PM in response to ChrisJ4203

    Ive done this and just restarted my computer, now how do I see if itunes is recognizing my iphone because the iphone icon isnt popping up like itunes says it should?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 31, 2016 7:15 PM in response to shaysabrena
    Level 9 (58,248 points)
    iPhone
    May 31, 2016 7:15 PM in response to shaysabrena

    If you unplug the phone and then plug it back in, does that do it? If not, then you may have to follow the instructions for the full tear down and rebuild of iTunes. The information is in the earlier post I gave you. Follow those instruction for removing iTunes and reinstalling it.

  • by shaysabrena,

    shaysabrena shaysabrena May 31, 2016 7:20 PM in response to ChrisJ4203
    Level 1 (9 points)
    iTunes
    May 31, 2016 7:20 PM in response to ChrisJ4203

    it keeps giving my an itunes error. "An unknown error has occured (0xE8000065)? An ideas to what that would be?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 31, 2016 7:22 PM in response to shaysabrena
    Level 9 (58,248 points)
    iPhone
    May 31, 2016 7:22 PM in response to shaysabrena

    That is a Windows error. Where are you seeing this error, when starting iTunes, or removing iTunes, or what? I know it would have taken you more than 5 minutes to remove all of the iTunes software and then reinstall it. What have you done?

     

    This support document discusses the 0x error. You can see if that helps, but given what you said earlier, I still believe you need to remove and reinstall iTunes.  If you see a '0xE' error when you connect your iOS device to a PC - Apple Support

  • by shaysabrena,

    shaysabrena shaysabrena May 31, 2016 7:25 PM in response to ChrisJ4203
    Level 1 (9 points)
    iTunes
    May 31, 2016 7:25 PM in response to ChrisJ4203

    I didnt remove itunes yet im still trying to see if i messed up anything on my end before having to go through that whole removal process.