HT204597: If you can't import photos from your iPhone, iPad, or iPod touch to your computer

Learn about If you can't import photos from your iPhone, iPad, or iPod touch to your computer
laurafromcalgary
Level 1 (4 points)
iPhone

Q: When I try to import the photos from iPhone to my Mac it will import some of them but not all of them. Why is this and how can I get the remainder of the photos?

When I try to import my photos from my iPhone 5C to my Mac OS X version 10.6.8, it will often just import some of them and not all of them.  If I try it again later it usually says that all the photos have been imported. Why is this happening and what can I do to fix the problem?

iPhone 5c

Posted on Jun 1, 2016 6:53 AM

by BBoiss,Apple recommended
BBoiss BBoiss
Level 4 (1,404 points)
Apple Music
A:

laurafromcalgary wrote:

 

Thank you for trying to help me.  I followed your directions and it only sees the same photos that I have already imported.  It imported 160 photos on the first try but there are about 370 photos it is not seeing that are still on my phone.

Hmm, as you mentioned the use of iCloud earlier on your devices, it is possible these other images have been optimized. Go into Settings>iCloud>Photos on your iOS device and toggle "Download and Keep Originals." Once this has completed, which may take a good bit of time depending on your WiFi connection speed, attempt your import again.

 

If your device lacks the storage to do this, enable iCloud Photo Library on your Mac so they are automatically imported to it. (This does require that your Mac is running with OS X 10.10.3 or later.)  Go to System Preferences > iCloud > Options next to Photos, then select iCloud Photo Library.

Posted on Jun 1, 2016 8:49 AM

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laurafromcalgary

Q: When I try to import the photos from iPhone to my Mac it will import some of them but not all of them. Why is this and how can I g ... more

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  • by Demo,Helpful

    Demo Demo Jun 1, 2016 10:08 AM in response to BBoiss
    Level 10 (94,961 points)
    iPad
    Jun 1, 2016 10:08 AM in response to BBoiss

    I think that Laura is getting the same message that I get. I Know of a number of users who are receiving this prompt to update their passwords. I can not get into iCloud.com for the very same reason. I will NOT update my password until I absolutely have to do so. There is no compelling reason for me to get into iCloud.com since I use only a few features of Apple's Cloud.

     

    All important documents, contacts and photos are stored on my Mac, I don't use their email either.

  • by laurafromcalgary,

    laurafromcalgary laurafromcalgary Jun 2, 2016 8:08 AM in response to Demo
    Level 1 (4 points)
    iPhone
    Jun 2, 2016 8:08 AM in response to Demo

    The only way I have found to download them is to go into iCloud.com, change my password , and select and download them from there. I have tried all of the suggestions received and that was my last resort and it was the only one that worked. I will look into upgrading my Mac's OS too.  Thanks for your help.

  • by Demo,

    Demo Demo Jun 2, 2016 8:48 AM in response to laurafromcalgary
    Level 10 (94,961 points)
    iPad
    Jun 2, 2016 8:48 AM in response to laurafromcalgary

    You're welcome. At some point, I will have to bite the bullet and change mine as well.

  • by BBoiss,

    BBoiss BBoiss Jun 2, 2016 8:53 AM in response to Demo
    Level 4 (1,404 points)
    Apple Music
    Jun 2, 2016 8:53 AM in response to Demo

    Demo wrote:

     

    I think that Laura is getting the same message that I get. I Know of a number of users who are receiving this prompt to update their passwords. I can not get into iCloud.com for the very same reason. I will NOT update my password until I absolutely have to do so. There is no compelling reason for me to get into iCloud.com since I use only a few features of Apple's Cloud.

     

    All important documents, contacts and photos are stored on my Mac, I don't use their email either.

    Oooh okay yes. I forgot about that. She's just being asked to update it, not because it was typed in incorrectly. I'm running out of creative passwords I can think of that I'll remember haha. I know where you're at. Now if only people would stop trying to collect our personal data, we could go back to typing password in for our passwords just kidding

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