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Q: How do I get rid of what I suspect is a virus or malware?

How do I get rid of what I suspect is a virus or malware?

MacBook Pro (13-inch Mid 2010), OS X Yosemite (10.10.3), Virus or malware

Posted on May 10, 2015 8:16 PM

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Q: How do I get rid of what I suspect is a virus or malware?

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  • by Kurt Lang,

    Kurt Lang Kurt Lang Jun 1, 2016 11:11 AM in response to second wave
    Level 8 (38,009 points)
    Mac OS X
    Jun 1, 2016 11:11 AM in response to second wave

    Does it appear in any browser, or just Chrome? If only Chrome, then you very likely installed a plug-in (whether you knew it or not) that's causing the issue. These ride along with many types of downloads - both legal and illegal.

     

    One thing for certain, it's not from Apple. The grammar is is pretty bad. Then they actually try and get you to download more plug-ins! SmarterPassword is known to inject yet more ads.

     

    Force Quit Chrome. Go to both of these folders (the tilde means in your user account) and remove all extensions you find.

     

    ~/Library/Application Support/Google/Chrome/Default/Extensions

    ~/Library/Application Support/Google/Chrome/Default/Local Storage

     

    Test Chrome.

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