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Q: can't restore

Hello All-

Please bear with me as I am not super tech-savy.  I purchased an iPad 2 a few weeks ago.  It worked great, but then it (I think) did an automatic update and asked for a passcode.  I never set up a passcode for this iPad, so I was stuck.  I searched around online and the Apple website said to do a restore on the iPad.  I first checked to make sure iTunes was updated (it is) and so is my computer (a MacBook Pro).  I followed the directions to do a hard restore from iTunes, but I get the message that "the device isn't eligible for the requested build."  I'm going in circles trying to solve this and finding no solution in store.  I followed the article given by Apple regarding that message and have had no luck.  Please help - this is so frustrating.

iPad 2, iOS 9.3.2

Posted on May 29, 2016 2:02 PM

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