HT201441: Turn off Find My iPhone Activation Lock
Learn about Turn off Find My iPhone Activation LockQ: Hi my mom gave me her old Iphone and forgot her apple id password so i tryed to hard reset the iphone but i guess we still need th ... Hi my mom gave me her old Iphone and forgot her apple id password so i tryed to hard reset the iphone but i guess we still need the password im not to sure how to go about this does she need to call someone or? more
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Helpful answers
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Jun 1, 2016 2:48 PM in response to rcormier104by Csound1,There is no one to call, she must remember the password or the phone is useless.
She can reset the password at iforgot.apple.com
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Jun 1, 2016 2:47 PM in response to rcormier104by Phil0124,Have you tried going to http://iforgot.apple.com?
If that does not work, she'll need to call iTunes Support and have them reset the password. She'll need to provide original proof of purchase of the device from Apple or an authorized reseller, before they can help.