iBirdz

Q: Can not download Onenote from app store

I just clean install new El Capitan today. i try to re-download onenote from Purchased, but I got error message like this.

 

"The server gave an error during download: 503 Service Unavailable."

 

I can get another apps from my purchased except this one.

how to fix it?

Screen Shot 2559-05-31 at 3.47.09 PM.png

MacBook Pro, OS X El Capitan (10.11.5)

Posted on May 31, 2016 1:51 AM

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Q: Can not download Onenote from app store

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  • by pedro d,Solvedanswer

    pedro d pedro d Jun 1, 2016 9:07 PM in response to iBirdz
    Community Specialists
    Jun 1, 2016 9:07 PM in response to iBirdz

    Hello there, iBirdz.

     

     

     

    It sounds like your'e unable to download an application from the App Store on your Mac because it gives you a "Service Unavailable" error. The following Knowledge Base article provides some great instruction for troubleshooting your issue further:

     

     

    If you can’t connect to the iTunes Store

     

    Fix the issue on your Mac or PC

    If you can't connect to the iTunes Store on your computer, these steps might help you fix the issue.

    On your Mac

    1. Make sure that you can access the Internet on your computer.
    2. See if your computer meets the iTunes minimum system requirements.
    3. Check that your operating system is up to date.
      From the menu bar at the top of your screen, choose Apple () > Software Update. If you don't see Software Update, choose Apple > App Store and click the Updates tab in the App Store window.
    4. Make sure that you have the latest versions of iTunes and Safari.
    5. If you have a firewall, your settings might not let you connect to the iTunes Store. Learn how to set up your firewall.
    6. Connection issues are sometimes caused by keychain issues. To reset your keychain, use Keychain First Aid.
    7. Contact your Internet service provider, and make sure that these ports and servers are turned on for your network.

    If there's still an issue, get more help.

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Cheers.

  • by iBirdz,

    iBirdz iBirdz Jun 1, 2016 9:08 PM in response to pedro d
    Level 1 (8 points)
    Notebooks
    Jun 1, 2016 9:08 PM in response to pedro d

    Thank you, pedro d

     

    There is keychain problem! I try reset to default and it solved.