HT204640: If your Apple Watch won't charge or it won't turn on
Learn about If your Apple Watch won't charge or it won't turn onQ: I put my Apple Watch to charge and theApple Magnetic Charging Cable icon green appers. I left it charging four hours I unplugged i ... I put my Apple Watch to charge and theApple Magnetic Charging Cable icon green appers. I left it charging four hours I unplugged it and the Apple Magnetic Charging Cable icon is red so I can't turn my Apple Watch on to reset it. How can I solve it more
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Helpful answers
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Jun 1, 2016 5:54 PM in response to MJM1807by Carolyn Samit,Hi,
Try the troubleshooting steps from the support article you posted from > If your Apple Watch won't charge or it won't turn on
And try charging from another electrical outlet.
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Jun 2, 2016 12:43 AM in response to MJM1807by Jonathan UK,Hi
When charging your watch, check that:
- All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
- The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
- The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
- Some watch docks, stands, cases or protectors might hinder this.
- You are using:
- A genuine Apple Magnetic Charging Cable, or;
- A genuine Apple Watch Magnetic Charging Dock with a genuine or Apple-certified Lightning to USB Cable, or;
- An Apple-certified magnetic charging module.
- If possible, test with another cable, dock or module that meets these requirements (for example, by borrowing a cable from a friend).
- If you are charging your watch by plugging into mains power:
- Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
- Check that the USB Power Adapter is fully pushed into the power outlet.
- Try using different adapters from the following:
- The genuine Apple USB Power Adapter that was supplied with the watch, or;
- A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
- An Apple-certified (MFi) third-party 5W USB power adapter.
- Try using a different power outlet (one that is known to be working properly).
- If no other suitable power adapters are available, try instead charging via USB.
- If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
- If your battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).
Under normal operation, charging should only take up to around 2.5 hours for a full charge. However, it may help to leave your watch charging for longer (eg overnight).
More information:
Check your battery and charge your Apple Watch - Apple Support
If your Apple Watch won't charge or it won't turn on - Apple Support
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Jun 2, 2016 12:44 AM in response to MJM1807by Jonathan UK,After charging, if your watch has not already restarted automatically, remove it from the charger and:
- Try restarting it (by pressing and holding the side button until you see the Apple logo).
- Next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.
If the issue persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch and power accessories checked under warranty:
