HT204640: If your Apple Watch won't charge or it won't turn on

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MJM1807

Q: I put my Apple Watch to charge and theApple Magnetic Charging Cable icon green appers. I left it charging four hours I unplugged it and the Apple Magnetic Charging Cable icon is red so I can't turn my Apple Watch on to reset it. How can I solve it

I put my Apple Watch to charge and theApple Magnetic Charging Cable icon green appers. I left it charging four hours I unplugged it and the Apple Magnetic Charging Cable icon is red so I can't turn my Apple Watch on to reset it. How can I solve it?

Apple Watch

Posted on Jun 1, 2016 5:48 PM

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Q: I put my Apple Watch to charge and theApple Magnetic Charging Cable icon green appers. I left it charging four hours I unplugged i ... more

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jun 1, 2016 5:54 PM in response to MJM1807
    Level 10 (120,589 points)
    Apple Watch
    Jun 1, 2016 5:54 PM in response to MJM1807

    Hi,

     

    Try the troubleshooting steps from the support article you posted from >   If your Apple Watch won't charge or it won't turn on

     

    And try charging from another electrical outlet.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jun 2, 2016 12:43 AM in response to MJM1807
    Level 7 (31,061 points)
    Apple Watch
    Jun 2, 2016 12:43 AM in response to MJM1807

    Hi

     

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • You are using:
      • A genuine Apple Magnetic Charging Cable, or;
      • A genuine Apple Watch Magnetic Charging Dock with a genuine or Apple-certified Lightning to USB Cable, or;
      • An Apple-certified magnetic charging module.
      • If possible, test with another cable, dock or module that meets these requirements (for example, by borrowing a cable from a friend).
    • If you are charging your watch by plugging into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Check that the USB Power Adapter is fully pushed into the power outlet.
      • Try using different adapters from the following:
        • The genuine Apple USB Power Adapter that was supplied with the watch, or;
        • A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
      • Try using a different power outlet (one that is known to be working properly).
      • If no other suitable power adapters are available, try instead charging via USB.
    • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
    • If your battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

     

    Under normal operation, charging should only take up to around 2.5 hours for a full charge. However, it may help to leave your watch charging for longer (eg overnight).

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jun 2, 2016 12:44 AM in response to MJM1807
    Level 7 (31,061 points)
    Apple Watch
    Jun 2, 2016 12:44 AM in response to MJM1807

    After charging, if your watch has not already restarted automatically, remove it from the charger and:

     

    • Try restarting it (by pressing and holding the side button until you see the Apple logo).
    • Next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If the issue persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch and power accessories checked under warranty:

     

    Contact - Official Apple Support