ipadLY

Q: can't input password

on the way of updating the IOS (from 9.3.1 to 9.3.2), ipad restarted and asked for password to continue, here at the password interface, the password keyboard had no response, just like the touch screen not working (but of course the touch screen is functioning).

I tried use power button + home to restart the ipad, but the issue remains.

Any suggestion is appreciated.

Posted on Jun 2, 2016 1:29 AM

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Q: can't input password

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Jun 2, 2016 1:34 AM in response to ipadLY
    Level 6 (8,424 points)
    Desktops
    Jun 2, 2016 1:34 AM in response to ipadLY

    Try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

    More info here:

    https://support.apple.com/en-us/HT201263


    If these steps don't work, contact Apple and ask for help.

    https://www.apple.com/support/iphone/contact/

  • by ipadLY,

    ipadLY ipadLY Jun 2, 2016 1:47 AM in response to D.Cohen
    Level 1 (8 points)
    iPad
    Jun 2, 2016 1:47 AM in response to D.Cohen

    Thanks for the quick reply.

    Actually I was trying to get recovery mode, but not successful. Since at such a condition, pressing the power button will not get "shundown" bar. So I tried this way: connect ipad to PC then use power button + home to restart it, then hold the buttons until I see the interface. This is the same interface as before restarting, but not the recovery mode.

    Anyway, I will try once more and see if I did something wrong.