HHP-3

Q: Image Capture Hangs on Launch

"Image Capture" software hangs, making scanning impossible.

Software rot? Previously it worked fine, but it's now unusable.

Upon launch, ImageCapture performs an overview scan (as usual) but then I get the spinning wheel of death.

Hitting cancel, rebooting, power cycling... nothing works.

Using OS 10.10.3; ImageCapture 6.6.

Device: Samsung SCX-4623F (Printer/Copier/Scanner).

Other than Apple software updates, nothing has changed.

Ughhhh. Why can't working software just keeping working?


MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Jun 13, 2015 1:57 PM

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Q: Image Capture Hangs on Launch

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 13, 2015 5:58 PM in response to HHP-3
    Level 10 (207,941 points)
    Applications
    Jun 13, 2015 5:58 PM in response to HHP-3

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by jas11c,

    jas11c jas11c Jun 13, 2015 11:18 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 13, 2015 11:18 PM in response to Linc Davis

    6/13/15 8:52:06.565 PM Image Capture Extension[862]: [2] Failed to register for death of process with pid: 2480

    6/13/15 8:52:42.323 PM Image Capture[2477]: lock contention for shared file list item 0x608000369b40

    6/13/15 8:52:42.978 PM Image Capture[2477]: assertion failed: 14D136: libxpc.dylib + 62495 [D35D0DB2-D7BD-3BE4-8378-062BFE545E1D]: 0x89

    6/13/15 9:05:01.444 PM Image Capture[2518]: An instance 0x600000231e40 of class ICScannerDevice was deallocated while key value observers were still registered with it. Current observation info: <NSKeyValueObservationInfo 0x60000025a610> (

    <NSKeyValueObservance 0x6000000dcee0: Observer: 0x7f9073c06580, Key path: selectedFunctionalUnit.scanInProgress, Options: <New: YES, Old: NO, Prior: NO> Context: 0x0, Property: 0x6000002819f0>

    <NSKeyValueObservance 0x6000000dcf50: Observer: 0x7f9073c06580, Key path: selectedFunctionalUnit.overviewScanInProgress, Options: <New: YES, Old: NO, Prior: NO> Context: 0x0, Property: 0x600000281e00>

    <NSKeyValueObservance 0x6000000dcfc0: Observer: 0x7f9073c06580, Key path: selectedFunctionalUnit.scanProgressPercentDone, Options: <New: YES, Old: NO, Prior: NO> Context: 0x0, Property: 0x6000002846a0>

    )

    6/13/15 9:05:01.477 PM Image Capture[2518]: (

      0   CoreFoundation                      0x00007fff8420303c __exceptionPreprocess + 172

      1   libobjc.A.dylib                     0x00007fff8fbca76e objc_exception_throw + 43

      2   CoreFoundation                      0x00007fff84202eed +[NSException raise:format:] + 205

      3   Foundation                          0x00007fff899d66fe NSKVODeallocate + 293

      4   libobjc.A.dylib                     0x00007fff8fbdd89c _ZN11objc_object17sidetable_releaseEb + 236

      5   ImageKit                            0x00007fff8c51b644 -[IKDeviceBrowserDataView setRepresentedObject:] + 92

      6   ImageKit                            0x00007fff8c516bea -[IKDeviceBrowserHandler outlineView:viewForTableColumn:item:] + 404

      7   AppKit                              0x00007fff869101c0 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 76

      8   AppKit                              0x00007fff8690f631 -[NSTableRowData _addViewToRowView:atColumn:row:] + 300

      9   AppKit                              0x00007fff8690f36a -[NSTableRowData _addViewsToRowView:atRow:] + 184

      10  AppKit                              0x00007fff8690da9d -[NSTableRowData _initializeRowView:atRow:] + 373

      11  AppKit                              0x00007fff8690cbc2 -[NSTableRowData _addRowViewForVisibleRow:withPriorView:] + 396

      12  AppKit                              0x00007fff86b74913 -[NSTableRowData _slideInsertRow:intoClipView:] + 48

      13  AppKit                              0x00007fff8690a13b -[NSTableRowData _updateVisibleViewsBasedOnUpdateItems] + 2281

      14  AppKit                              0x00007fff86909725 -[NSTableRowData _updateVisibleViewsBasedOnUpdateItemsAnimated] + 178

      15  AppKit                              0x00007fff868eaddb -[NSTableRowData _doWorkAfterEndUpdates] + 106

      16  AppKit                              0x00007fff86b73fa0 -[NSOutlineView _doUserExpandOrCollapseOfItem:isExpand:optionKeyWasDown:] + 697

      17  AppKit                              0x00007fff86b73cb3 -[NSOutlineView _outlineControlClicked:] + 164

      18  libsystem_trace.dylib               0x00007fff90e75cd7 _os_activity_initiate + 75

      19  AppKit                              0x00007fff869bffb1 -[NSApplication sendAction:to:from:] + 452

      20  AppKit                              0x00007fff869d5a46 -[NSControl sendAction:to:] + 86

      21  AppKit                              0x00007fff869d5962 __26-[NSCell _sendActionFrom:]_block_invoke + 131

      22  libsystem_trace.dylib               0x00007fff90e75cd7 _os_activity_initiate + 75

      23  AppKit                              0x00007fff869d58bf -[NSCell _sendActionFrom:] + 144

      24  libsystem_trace.dylib               0x00007fff90e75cd7 _os_activity_initiate + 75

      25  AppKit                              0x00007fff869d3db3 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2821

      26  AppKit                              0x00007fff86a2c45f -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 770

      27  AppKit                              0x00007fff869d2466 -[NSControl mouseDown:] + 714

      28  AppKit                              0x00007fff86f3c2fc -[NSWindow _reallySendEvent:isDelayedEvent:] + 14125

      29  AppKit                              0x00007fff868cbd76 -[NSWindow sendEvent:] + 470

      30  AppKit                              0x00007fff868c8312 -[NSApplication sendEvent:] + 2504

      31  Image Capture                       0x000000010d8bbbf9 -[ICApplication sendEvent:] + 174

      32  AppKit                              0x00007fff867f1c68 -[NSApplication run] + 711

      33  AppKit                              0x00007fff8676e354 NSApplicationMain + 1832

      34  libdyld.dylib                       0x00007fff8db8a5c9 start + 1

      35  ???                                 0x0000000000000001 0x0 + 1

    )

    6/13/15 9:05:22.427 PM Image Capture Extension[862]: [2] Failed to register for death of process with pid: 2525

    6/13/15 9:05:49.621 PM Image Capture[2523]: assertion failed: 14D136: libxpc.dylib + 62495 [D35D0DB2-D7BD-3BE4-8378-062BFE545E1D]: 0x89

    6/13/15 9:20:32.675 PM Image Capture Extension[862]: [2] Failed to register for death of process with pid: 2665

    6/13/15 9:20:52.545 PM Image Capture[2663]: assertion failed: 14D136: libxpc.dylib + 62495 [D35D0DB2-D7BD-3BE4-8378-062BFE545E1D]: 0x89

    6/13/15 9:59:06.922 PM Image Capture Extension[2733]: [2] Failed to register for death of process with pid: 2734

    6/13/15 10:00:45.547 PM Image Capture Extension[2748]: [2] Failed to register for death of process with pid: 2749

    6/13/15 10:03:01.906 PM Image Capture Extension[2765]: [2] Failed to register for death of process with pid: 2766

    6/13/15 10:03:41.843 PM Image Capture Extension[2770]: [2] Failed to register for death of process with pid: 2771

    6/13/15 10:07:21.387 PM com.apple.preference.network.remoteservice[315]: Could not find image named 'InvalidDataIcon'.

    6/13/15 10:07:24.358 PM Image Capture Extension[312]: [2] Failed to register for death of process with pid: 319

  • by HHP-3,

    HHP-3 HHP-3 Jun 17, 2015 12:23 PM in response to HHP-3
    Level 1 (1 points)
    Jun 17, 2015 12:23 PM in response to HHP-3

    I am NOT the same user as jas11c and I did NOT post that console dump.

     

    Yet, mysteriously, my problem seems to have been fixed. Because of its repeatability, it appears to have been repaired as opposed to "transiently" disappearing.

     

    Just out of curiosity, did you guys go into my computer extract those console lines and then quietly fix my software? If so, thanks for the god service!

     

    Harry

  • by cristina1962,

    cristina1962 cristina1962 Jun 2, 2016 3:50 AM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    Jun 2, 2016 3:50 AM in response to Linc Davis

    02/06/16 12:05:59,179 Image Capture Extension[410]: [2] Failed to register for death of process with pid: 439

    02/06/16 12:06:20,000 syslogd[42]: ASL Sender Statistics

    02/06/16 12:08:10,633 Safari[441]: KeychainGetICDPStatus: keychain: -25300

    02/06/16 12:08:10,633 Safari[441]: KeychainGetICDPStatus: status: off

    02/06/16 12:08:10,653 Safari[441]: KeychainGetICDPStatus: keychain: -25300

    02/06/16 12:08:10,654 Safari[441]: KeychainGetICDPStatus: status: off

    02/06/16 12:08:10,706 Safari[441]: tcp_connection_tls_session_error_callback_imp 2 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    02/06/16 12:08:11,025 syncdefaultsd[445]: accountsd has been removed from syncing apps.

  • by cristina1962,

    cristina1962 cristina1962 Jun 2, 2016 3:53 AM in response to cristina1962
    Level 1 (8 points)
    Mac OS X
    Jun 2, 2016 3:53 AM in response to cristina1962

    I have the sam problem, could you help me? Thanks

  • by Eric Root,

    Eric Root Eric Root Jun 2, 2016 10:39 AM in response to cristina1962
    Level 9 (70,250 points)
    iTunes
    Jun 2, 2016 10:39 AM in response to cristina1962

    You might want to start your own post since this one is from 2015. A new post would be much more visible. You can link to this one.