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Jun 6, 2016 7:44 AM in response to chloelizabeth16by Johann.B,Hi chloelizabeth16.
Welcome to the Apple Support Communities. Sorry to hear you've been having this issue with a specific contact. Please double check out both of these knowledge base articles for information on troubleshooting these issues.
Get help if you can't make or receive FaceTime calls - Apple Support
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Have a great day
