l.r.fromannapolis
Level 1 (4 points)
Mac App Store

Q: Update Unavailable with this Apple ID

Hi--I am trying to update my laptop and signed in with my Apple ID but trying to update software and it keeps coming back to the below notification when I go to the App store:

 

Update Unavailable with the Apple ID

 

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.


I have the App store access and sign-in on the iMac too. There is no different user, no cancellation, just me using it, so what does anybody recommend?

Thank you,

Leslie

MacBook Air (13-inch, Early 2014), OS X

Posted on Jun 2, 2016 8:07 PM

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l.r.fromannapolis

Q: Update Unavailable with this Apple ID

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  • Helpful answers

  • by gail from maine,

    gail from maine gail from maine Jun 2, 2016 8:11 PM in response to l.r.fromannapolis
    Level 7 (26,229 points)
    iCloud
    Jun 2, 2016 8:11 PM in response to l.r.fromannapolis

    What provider is your email address under?

     

    Cheers,

     

    GB

  • by Rysz,

    Rysz Rysz Jun 2, 2016 8:12 PM in response to l.r.fromannapolis
    Level 7 (20,569 points)
    Mac OS X
    Jun 2, 2016 8:12 PM in response to l.r.fromannapolis

    This message appears when you attempt to download something using a different Apple ID than the one that was originally used to buy the app.

     

    Did you use a different ID before, or changed the ID?

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jun 2, 2016 10:39 PM in response to l.r.fromannapolis
    Level 10 (122,352 points)
    Apple Music
    Jun 2, 2016 10:39 PM in response to l.r.fromannapolis

    Hi,

     

    Your situation may apply to the information provided here >  Accept bundled apps using the Mac App Store

  • by Linc Davis,

    Linc Davis Linc Davis Jun 3, 2016 7:06 AM in response to l.r.fromannapolis
    Level 10 (207,995 points)
    Applications
    Jun 3, 2016 7:06 AM in response to l.r.fromannapolis

    Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.

    Step 1

    If you've recently changed anything in your Apple ID account (such as the password), sign out of the App Store and sign back in.

    Step 2

    A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.

    Step 3

    If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.

    If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.

    Step 4

    If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. If applicable, you may be asked for the part number of the DVD.

    Step 5

    From the App Store menu bar, select

              Store ▹ View My Account

    Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.