tomroseuk

Q: CarPlay and Vauxhall issues

Hi there,

 

I picked up an ex-demo Vauxhall Astra Elite Nav last week and very happy with it. The only issue I seem to have is that the Apple Carplay element seems not to work for me. It initially connects and works for maybe 30 seconds and then the screen blanks and seems to disconnect from the phone. This then seems to be a repeated pattern whilst every it seems to be connected by wire. Curiously though my wife's phone (also an iphone 6, the same as mine) works absolutely fine.

 

I tried wiping my phone and setting it up as a new phone, and been googling the issue. All I've found so far is similar issues with VW's last year but no solution at this point. I have also purchased a new lightening cable with the same result.

 

Has anyone heard about this or any potential solutions. I've asked the dealership I got it from and they've drawn a blank so far.

 

Cheers

iPhone 6, OS X El Capitan (10.11.5), null

Posted on May 31, 2016 4:35 AM

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Q: CarPlay and Vauxhall issues

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  • by Allen A,

    Allen A Allen A Jun 1, 2016 1:29 PM in response to tomroseuk
    Community Specialists
    Jun 1, 2016 1:29 PM in response to tomroseuk

    Hi tomroseuk,

     

     

    I understand that your iPhone appears to have had some trouble staying connected to your car via CarPlay. Fortunately there are a couple additional troubleshooting steps that can be performed that may help stabilize your device's connection to your car's head unit.

    If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

    1. Make sure that Siri is turned on.
    2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
    3. If possible, connect your iPhone to a different USB port in your car.
    4. Try a different Lightning to USB cable. Make sure the cable is certified.
    5. Update to the latest version of iOS.
    6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

    Set up CarPlay to use with your iPhone
    https://support.apple.com/en-us/HT205634

     

     

    Sincerely

  • by tomroseuk,

    tomroseuk tomroseuk Jun 2, 2016 1:17 PM in response to Allen A
    Level 1 (8 points)
    iPhone
    Jun 2, 2016 1:17 PM in response to Allen A

    hi Allen,

     

    THanks for the reply. I have tried all those things.  With the he cable bought two new ones, one of which was Apple made and no luck. There is only one port to try with. Just trying to establish with the dealer if there is any update to the firm ware needed but they are unaware of any issues.

     

    Anyone one else heard of this problem?

  • by Allen A,

    Allen A Allen A Jun 3, 2016 8:22 AM in response to tomroseuk
    Community Specialists
    Jun 3, 2016 8:22 AM in response to tomroseuk

    tomroseuk,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

     

    All my best.