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Helpful answers
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Jun 4, 2016 12:34 AM in response to Cathydfromlongniddryby léonie,★HelpfulWhat kind of passcode? is it the restrictions passcode, or did you forget your passcode?
To remove a restrictions passcode,
- either restore the iPhone up as a new device, see: How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support https://support.apple.com/en-us/HT204686
- or restore it from a backup you made before the restrictions have been enabled, see: How to back up your devices using iCloud or iTunes - Apple Support
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Jun 4, 2016 12:40 AM in response to léonieby Cathydfromlongniddry,it is the passcode to access the phone, when I was updating the software it setup a passcode so now it won't recognise the passcode I can use the passcode on my old phone but cannot access the new phone to transfer my data etc from the old 5s
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Jun 4, 2016 12:49 AM in response to Cathydfromlongniddryby léonie,Restore the iPhone as a new device. Then you can set up the passcode in the settings to the same code as your old iPhone. After that restore again from the iPhone 5s backups.
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Jun 4, 2016 12:59 AM in response to léonieby Cathydfromlongniddry,Thanks, I Cannot get past the passcode to restore though
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Jun 4, 2016 8:33 PM in response to Cathydfromlongniddryby léonie,★Helpfulif you do not know the correct passcode you can only restore to factory settings using iTunes on the computer you synced the iPhone with:
https://support.apple.com/en-us/HT201252
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Jun 4, 2016 1:32 AM in response to léonieby Cathydfromlongniddry,Leonie, I tried 00000000 it then disabled the phone, what is my next move