waimana

Q: I need a refund

I have looked at my bank statement and found you have charged me $1.49 on the 2 & 4 June 2016 ...What for?

my statement reads Global Collect Apple Sydney $1.49. Is this how your boss gets richer???

iPad, iOS 5.1.1

Posted on Jun 4, 2016 11:10 AM

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Q: I need a refund

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Jun 4, 2016 11:12 AM in response to waimana
    Level 7 (33,944 points)
    Apple Watch
    Jun 4, 2016 11:12 AM in response to waimana

    Hi

     

    When a card is added or updated in iTunes Store, iBooks Store, App Store or Mac App Store, an authorisation request may be made to your card issuer.

     

    This is not an actual charge, just a check to ensure that your payment card is active and able to be used when paying for your transactions.

     

    When a temporary authorisation hold is placed on your credit card or payment method, it will only be for a low, nominal amount. For example, in the US, you might see a $1.00 USD authorisation hold. In other countries, you will see a charge for a similar amount in your local currency. Any such charge will be removed automatically from your card account and will not need to be paid.

     

    More information:

    About payment card authorization holds in the iTunes Store - Apple Support

  • by Phil0124,

    Phil0124 Phil0124 Jun 4, 2016 11:15 AM in response to waimana
    Level 7 (27,397 points)
    iPhone
    Jun 4, 2016 11:15 AM in response to waimana

    1. We have not charged you at all. This is a user to user forum, and we users have no way to charge you for things. nor do we work for Apple.

     

    2. Every Apple purchase or charge is accompanied by an email receipt for it. If you have not gotten one for these charges you would be best served by checking that your E-mail address is up to date for your account at http://appleid.apple.com

     

    3. You can view any charges made through your Apple ID by logging in to http://reportaproblem.apple.com  The website will list all purchases made within the lats 90 days.