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Diane Ray

Q: 1password touch id is not working on new iphone 5SE

Any suggestions to resolve this issue?   Touch ID is on in security settings ... also tried to power off phone and power it up again ... still no resolve

Thank you in advance for your time

Posted on Jun 4, 2016 11:33 AM

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Q: 1password touch id is not working on new iphone 5SE

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  • by KiltedTim,

    KiltedTim KiltedTim Jun 4, 2016 12:33 PM in response to Diane Ray
    Level 9 (55,021 points)
    iPhone
    Jun 4, 2016 12:33 PM in response to Diane Ray

    Contact the app developer. I assume that touch ID is working just fine for unlocking the phone, etc... By the way, you either have an iPhone 5s or an iPhone se. There is no such thing as an iPhone 5SE.

  • by Diane Ray,

    Diane Ray Diane Ray Jun 4, 2016 12:39 PM in response to KiltedTim
    Level 1 (9 points)
    iPhone
    Jun 4, 2016 12:39 PM in response to KiltedTim

    oops .... yep meant to say iPhone se .... sry bout that ... yes it is working fine for unlocking phone,etc and it did work on 1password up until today. Dunno what happened but i reckon i'll call support.   Just like to try and resolve other ways first prior to calling them  ..... thanks