jmerola

Q: Airport Extreme / Motorola Surfboard 6141 Disconnecting

I am having intermittent (very frequent) issues with the intenet being disconnected.  The issue started a month ago, out of the blue.  Any help would be much appreciated.  Cable company can't seem to figure out what's going on.

 

ISP - Time Warner Cable

Modem - Motorola sb6141

Router - Airport Extreme (most recent firmware)

Computer - iMac

 

Internet seems to drop and reconnect after a minute or two.  Happens multiple times per hour.

When disconnected, the Airport Utility shows the Internet as "Disconnected"

 

Lights on Motorola Modem show:

 

Power - green solid

Upload - blue solid

Download - blue solid

Internet - green solid

Connection - blue flashing

 

Light on Router:

 

Solid green

 

THERE ARE NO CHANGES IN THE LIGHTS WHEN THE INTERNET DROPS.

 

Thanks very much for any advice on how to fix.

 

Jason

OS X Mountain Lion (10.8.3)

Posted on May 20, 2013 5:31 AM

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