zargosh

Q: El Capitan continually crashing

Hi,

I'm having issues with El Capitan crashing. I'm posting the latest kernel panic log and an etrecheck I ran this afternoon below that. You can see from the etrecheck that it crashed 5 times within a 5 hour span today. I had the same problem with Yosemite, but no issues whatsoever when I was running 10.6.8. I've done a number of clean reinstalls and been to the genius bar at my local Apple Store numerous times to address the issue, but no luck so far. Any help would be greatly appreciated.

thanks,

Mark

 

Here's the kernel panic log and below it is the etrecheck:

 

Anonymous UUID:       6C6E8348-B9C2-B26E-658F-35E7C6D5D918

 

 

Sat Jun  4 15:58:20 2016

 

 

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f8d3e6bd5): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff90b5b49000 0x0a5480a2, D0, P2/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff80a390b630 : 0xffffff800a2de792

0xffffff80a390b6b0 : 0xffffff7f8d3e6bd5

0xffffff80a390b790 : 0xffffff7f8af80fa4

0xffffff80a390b850 : 0xffffff7f8b04dadd

0xffffff80a390b890 : 0xffffff7f8b04db48

0xffffff80a390b910 : 0xffffff7f8b2d2a23

0xffffff80a390ba80 : 0xffffff7f8b071b79

0xffffff80a390baa0 : 0xffffff7f8af87cfd

0xffffff80a390bb50 : 0xffffff7f8af85690

0xffffff80a390bd50 : 0xffffff7f8af86891

0xffffff80a390be30 : 0xffffff7f8af2ca24

0xffffff80a390be90 : 0xffffff7f8d3b6096

0xffffff80a390bee0 : 0xffffff7f8d3b4bcc

0xffffff80a390bf00 : 0xffffff800a312afa

0xffffff80a390bfb0 : 0xffffff800a3cbf77

      Kernel Extensions in backtrace:

         com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7f8d3d8000->0xffffff7f8d3ebfff

            dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7f8d3d0000

            dependency: com.apple.iokit.IOACPIFamily(1.4)[CBAE26D8-0ACB-3C1F-8347-FDCA67EC40B3]@0xfffff f7f8adb3000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff 7f8ab2c000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7f8aed3000

            dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[EBCEDD19-7230-3FB6-94B7-075ABA5348 75]@0xffffff7f8d3d3000

         com.apple.nvidia.classic.NVDAResmanTesla(10.0)[05FC5D7E-BB0B-3232-BBBD-8A49B687 0D8B]@0xffffff7f8af2a000->0xffffff7f8b19ffff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff 7f8ab2c000

            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[814A7F4B-03EF-384A-B205-9840F0594421]@0xff ffff7f8af1a000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7f8aed3000

         com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[56199CA6-3C8D-3EBB-B5EF-7B1B467 8ACF9]@0xffffff7f8b1aa000->0xffffff7f8b457fff

            dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6 870D8B]@0xffffff7f8af2a000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff 7f8ab2c000

         com.apple.driver.AGPM(110.20.21)[93F6CA21-5881-3D05-AFFB-7D61C8C41BCE]@0xffffff 7f8d3b3000->0xffffff7f8d3c6fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff 7f8ab2c000

            dependency: com.apple.driver.IOPlatformPluginFamily(6.0.0d7)[02B8E33E-B6F5-3B53-91AC-C68EB9 D11B03]@0xffffff7f8bae8000

            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[814A7F4B-03EF-384A-B205-9840F0594421]@0xff ffff7f8af1a000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7f8aed3000

            dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7f8d3ac000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

15C50

 

 

Kernel version:

Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64

Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93

Kernel slide:     0x000000000a000000

Kernel text base: 0xffffff800a200000

__HIB  text base: 0xffffff800a100000

System model name: MacBookPro6,2 (Mac-F22586C8)

 

 

System uptime in nanoseconds: 744741120439

last loaded kext at 285923280105: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8b47d000, size 69632)

last unloaded kext at 405256069880: com.apple.driver.usb.AppleUSBUHCI 1.0.1 (addr 0xffffff7f8b870000, size 126976)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.20.21

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.51.3

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleHDA 272.51.3

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.GeForceTesla 10.0.0

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.driver.AppleIntelHDGraphics 10.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMuxControl 3.12.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.iokit.AppleBCM5701Ethernet 10.1.12

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.

 

 

 

 

 

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-04 16:55:45

Download EtreCheck from https://etrecheck.com

Runtime 2:16

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is restarting

 

Hardware Information:

    MacBook Pro (15-inch, Mid 2010)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro6,2

    1 2.53 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            2 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 689

 

Video Information:

    Intel HD Graphics

    NVIDIA GeForce GT 330M - VRAM: 256 MB

        Color LCD 1440 x 900

 

System Software:

    OS X El Capitan 10.11.2 (15C50) - Time since boot: less than an hour

 

Disk Information:

    ST9500325ASG disk0 : (500.11 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 499.25 GB (424.42 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    MATSHITADVD-R   UJ-898   ()

 

USB Information:

    Apple Computer, Inc. IR Receiver

    Apple Inc. Built-in iSight

    Apple Card Reader

    Apple Inc. Apple Internal Keyboard / Trackpad

 

Gatekeeper:

    Mac App Store and identified developers

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    157 Apple tasks

    [running]    72 Apple tasks

 

System Launch Daemons:

    [failed]    com.apple.Kerberos.digest-service.plist

    [not loaded]    45 Apple tasks

    [loaded]    158 Apple tasks

    [running]    85 Apple tasks

 

Launch Agents:

    [loaded]    com.google.keystone.agent.plist (2016-03-01) [Support]

 

Launch Daemons:

    [loaded]    com.google.keystone.daemon.plist (2016-03-01) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Other Apps:

    [running]    com.etresoft.EtreCheck.157792

    [loaded]    392 Apple tasks

    [running]    178 Apple tasks

 

Internet Plug-ins:

    QuickTime Plugin: 7.7.3 (2015-12-18)

    Google Earth Web Plug-in: 7.1 (2015-11-10) [Support]

    Scorch: Unknown - SDK 10.2 (2016-04-04) [Support]

    Default Browser: 601 - SDK 10.11 (2015-12-18)

 

3rd Party Preference Panes:

    None

 

Time Machine:

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 499.25 GB Disk used: 74.83 GB

    Destinations:

        time machine [Local]

        Total size: 1.00 TB

        Total number of backups: 5

        Oldest backup: 10/13/15, 3:55 PM

        Last backup: 5/19/16, 4:56 PM

        Size of backup disk: Adequate

            Backup size 1.00 TB > (Disk used 74.83 GB X 3)

 

Top Processes by CPU:

         4%    mds

         4%    WindowServer

         3%    kernel_task

         1%    fontd(2)

         0%    mds_stores

 

Top Processes by Memory:

    467 MB    kernel_task

    225 MB    mdworker(13)

    98 MB    WindowServer

    94 MB    mds_stores

    57 MB    Finder

 

Virtual Memory Information:

    1.18 GB    Free RAM

    2.82 GB    Used RAM (1.52 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    Jun 4, 2016, 04:52:49 PM    ~/Library/Logs/DiagnosticReports/soffice_2016-06-04-165249_[redacted].crash

        /Applications/OpenOffice.app/Contents/MacOS/soffice

    Jun 4, 2016, 04:33:30 PM    Self test - passed

    Jun 4, 2016, 03:58:23 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-04-155823_[redacted].panic [Details]

    Jun 4, 2016, 03:13:56 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-04-151356_ [redacted].crash

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Jun 4, 2016, 01:45:18 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-04-134518_[redacted].panic [Details]

    Jun 4, 2016, 01:17:43 PM    ~/Library/Logs/DiagnosticReports/soffice_2016-06-04-131743_[redacted].crash

    Jun 3, 2016, 10:47:30 PM    ~/Library/Logs/DiagnosticReports/soffice_2016-06-03-224730_[redacted].crash

    Jun 3, 2016, 10:36:11 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-223611_[redacted].panic [Details]

    Jun 3, 2016, 10:15:44 PM    ~/Library/Logs/DiagnosticReports/soffice_2016-06-03-221544_[redacted].crash

    Jun 3, 2016, 10:14:36 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-221436_[redacted].panic [Details]

    Jun 3, 2016, 09:42:40 PM    ~/Library/Logs/DiagnosticReports/soffice_2016-06-03-214240_[redacted].crash

    Jun 3, 2016, 09:28:41 PM    ~/Library/Logs/DiagnosticReports/soffice_2016-06-03-212841_[redacted].crash

    Jun 3, 2016, 02:58:22 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-03-145822_[ redacted].cpu_resource.diag [Details]

    Jun 3, 2016, 09:41:28 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-03-094128_[ redacted].cpu_resource.diag [Details]

    Jun 3, 2016, 08:09:03 AM    /Library/Logs/DiagnosticReports/Messages_2016-06-03-080903_[redacted].cpu_resou rce.diag [Details]

        /Applications/Messages.app/Contents/MacOS/Messages

    May 22, 2016, 09:25:13 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-22-092513_[redacted].panic [Details]

    May 22, 2016, 08:48:43 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-22-084843_[redacted].panic [Details]

    May 21, 2016, 02:25:02 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-21-142502_[redacted].panic [Details]

    May 18, 2016, 01:53:21 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-18-135321_[redacted].panic [Details]

    May 18, 2016, 09:31:56 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-18-093156_[redacted].panic [Details]

    May 17, 2016, 09:02:21 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-17-210221_[redacted].panic [Details]

    May 17, 2016, 08:41:44 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-17-204144_[redacted].panic [Details]

    May 10, 2016, 09:19:24 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-10-211924_[redacted].panic [Details]

    May 10, 2016, 09:01:48 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-10-210148_[redacted].panic [Details]

    May 10, 2016, 08:48:27 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-10-204827_[redacted].panic [Details]

~VIN,MacBook Pro (15-inch Mid 2010), OS X El Capitan (10.11.2)

Posted on Jun 4, 2016 4:10 PM

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Q: El Capitan continually crashing

  • All replies
  • Helpful answers

  • by Barney-15E,

    Barney-15E Barney-15E Jun 4, 2016 4:30 PM in response to zargosh
    Level 8 (49,821 points)
    Mac OS X
    Jun 4, 2016 4:30 PM in response to zargosh

    You have a Mac that shipped with a known defect in the GPU. The signature of the kernel panic indicates your GPU is affected.

    Many did not see the fault until they upgraded their OS from Snow Leopard.

     

    I've seen it reported that it costs $360 to replace the logic board to fix the problem (if they are still repairing that Mac).

    Installing this program and locking the graphics switching to the discrete GPU has been reported to reduce the number of panics.

    https://gfx.io

  • by Barney-15E,

    Barney-15E Barney-15E Jun 4, 2016 4:47 PM in response to Barney-15E
    Level 8 (49,821 points)
    Mac OS X
    Jun 4, 2016 4:47 PM in response to Barney-15E

    I forgot to mention this:

     

    Apple offered a free replacement for three years from date of purchase, but that has ended. Even if you are in a country that doubles the warranty and recall period, it may bee too late at this point.

  • by zargosh,

    zargosh zargosh Jun 6, 2016 1:07 PM in response to Barney-15E
    Level 1 (8 points)
    Mac OS X
    Jun 6, 2016 1:07 PM in response to Barney-15E

    Thanks, Barney. That's definitely what it is. I'd been to the Apple Store Genius Bar numerous times for this issue and they could never come up with anything beyond doing a clean reinstall (which never helped). I installed gfxCardStatus which is a great (but imperfect) workaround for bypassing the defective Nvdia card.  In case anyone else is experiencing the same problems, the replacement program that Apple discontinued was TS4088. Here's a link: MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended - Apple Support