pachyx
Level 1 (34 points)
Apple TV

Q: Apple TV asks for credit card info to download an app. I have a balance in my apple id account that is used for iTunes and the app store. why is apple tv asking for credit card info

I have an apple id - one, just one. I use it for purchases from iTunes and the app store from my macbook air and my iPhone 6 plus. it has a balance of over $100. when i try to purchase something from apple tv - latest generation - it asks for my credit card info.

 

Why?

Posted on Jun 4, 2016 7:53 PM

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pachyx

Q: Apple TV asks for credit card info to download an app. I have a balance in my apple id account that is used for iTunes and the app ... more

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  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Jun 4, 2016 8:14 PM in response to pachyx
    Level 8 (43,557 points)
    iPhone
    Jun 4, 2016 8:14 PM in response to pachyx

    You need to have a valid payment method on file. It will still use your balance first.

     

    iTunes credit is not a valid payment method - think of it more as a supplemental payment method. Should that balance run out, Apple still needs to collect their money, so they need a valid payment method on file.

  • by pachyx,

    pachyx pachyx Jun 4, 2016 11:52 PM in response to stevejobsfan0123
    Level 1 (34 points)
    Apple TV
    Jun 4, 2016 11:52 PM in response to stevejobsfan0123

    I understand what you are saying. I have a valid credit card on my iTunes account. My concern is why is apple tv asking for my credit card info when my Apple id that I use for my iTunes account already has it. And I use it to purchase thorough iTunes, the App store and for my additional iCloud storage monthly charge. These all work fine using my Apple ID  account balance. So why does Apple TV need me to enter credit card info when Apple iCloud and my Apple id already have it?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 5, 2016 1:36 AM in response to pachyx
    Level 10 (103,392 points)
    Apple TV
    Jun 5, 2016 1:36 AM in response to pachyx

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)