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All replies
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Helpful answers
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Jun 5, 2016 3:21 AM in response to DavLan50by léonie,How large is your book? The upload can take more than an hour, if your internet is slow. Don't force quit too soon.
Sometimes the upload will not work, if one of the images in your book cannot be processed. Can you preview the book as a PDF file as described on this page? Preview a print project in Photos or iPhoto to avoid issues - Apple Support
- If the preview is fine, save it for later reference. You may want to compare the printed book to the PDF you submitted.
- If the preview is not correct, and some photos do look wrong, export the originals of the photos and check them in Preview, if the files have a problem,
Another reason for the book failing to upload could be a problem with the connection to Apple's servers. Do you have any firewalls or antivirus software active, that could prevent the connection to Apple's servers?
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Jun 5, 2016 3:33 AM in response to léonieby DavLan50,Thanks so much. The book is 28 pages long. I don't have any firewalls or antivirus software so will try your first suggestions.
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Jun 5, 2016 3:58 AM in response to DavLan50by léonie,Post back, if the preview does not show any problem. Then we would need to know more details. Is your Photos Library an iCloud Photo Library?
Are you using two-step verification at the App Store? Does your AppleID work, when you try to buy a free application from the App Store?
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Jun 5, 2016 2:00 PM in response to DavLan50by DavLan50,Hi again. Still not working - message I get is - There was a problem connecting to the store. Place your order later.
I do have a 2 step verification and my apple ID is working, yes.
My Mac is only a few months old so I am on photos.
Really appreciate your help Leonie. Thanks again.
Any other suggestions would be great.
D
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Jun 5, 2016 8:36 PM in response to DavLan50by léonie,With two-step verification you probably need to create an app specific password for Photos.
If the two-step-authentication is interfering it usually helps to create an app-specific password for the app you are using, in this case Photos. Then you can keep the two-step authentication active. It helped in similar cases, see this discussion:
Re: I am using iPhoto version 9.6 and I can no longer get an email sent with a photo attached. I get an error message saying the email did not go through because the server did not reply. I can send the photo with Mail. Help!in response to Gary Kissler
This solution is for those of you using 2-step verification for your Apple ID and are using iCloud as the mail server that you are trying to mail photos with.
I too had this issue. The problem in my case occurred because I had setup 2-step authentication for my Apple ID. If you have done this then you will get the error message "the mail server did not recognize your email/password...". To solve the problem go to:
- Click "Manage Your Apple ID"
- Verify your identity with the device you selected (if this step does not show up then you have not likely set up 2-step authentication and this is not your solution)
- Click Password and Security in the left column
- Click Generate an app-specific password
- Enter iPhoto as the name of the app
- Copy the password and paste this into the password box in iPhoto where you would normally enter your apple ID (in the mail account section in iPhoto preferences).
And...voila' (I hope)