Paul 6474
Level 1 (4 points)
iPad

Q: iPad stopped printing

Ever since the iOS 9 update for my iPads, I cannot print from within any apps except for Safari.  Word, Excel, Adobe all I get is "printer is paused".  I have two iPads, an iPad Air and iPad pro 9.7 and both of them have stopped printing.  Is anyone else having the same problem?

iPad, iOS 8.3

Posted on May 23, 2016 1:17 PM

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Paul 6474

Q: iPad stopped printing

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  • by elcpu,

    elcpu elcpu May 23, 2016 1:20 PM in response to Paul 6474
    Level 6 (16,022 points)
    Photos for Mac
    May 23, 2016 1:20 PM in response to Paul 6474

    I have not come across this issue in the ASC forum. Try rebooting the printer or looking for updated firmware on the printer's website.

  • by sberman,

    sberman sberman May 23, 2016 2:25 PM in response to Paul 6474
    Level 8 (39,193 points)
    May 23, 2016 2:25 PM in response to Paul 6474

    Also reset the router by cycling power to it.  Leave the power off for at least 45 seconds.

  • by ricglezm,

    ricglezm ricglezm Jun 6, 2016 8:45 AM in response to sberman
    Level 1 (4 points)
    Jun 6, 2016 8:45 AM in response to sberman

    I have the same problem. Have an iPad Mini 2 running latest iOS, and an iPhone6+ also with the latest iOS. It started from the update to iOS 9.0.

     

    I have an HP LaserJet Color 200 M25lnw and a HP Laserjet 1536dnf MFP. Have reset the power and rebooted the cable modem router, have reset the power and rebooted my printers, they are all on the same wi-fi network, the firmware is the latest from HP.

     

    I can see both printers from the iPad and receive a message that the iPad has conncted to the printer, but I cannot print from my Mail app or from my Outlook app. In the Print Status menu the jobs appear as waiting in the queue, forever... I can print to the Laserjet Color printer if I connect directly to the printer's own wi-fi, but this is complicated. I do not have any problems with printing on these printers on the home wi-fi from my MacBook Pro running the latest El Capitán.

     

    Please advice, it is a pain to have to boot up my Mac whenever I want to print something I see on my iPhone or on my iPad