HT206230: About the OS X El Capitan v10.11.5 Update

Learn about About the OS X El Capitan v10.11.5 Update
michaelfromsag harbor

Q: El Capitan 10.11.5 wifi issues

After the upgrade to El Capitan 10.11.5 on a Mid-2015 Retina Macbook Pro I have to repeatedly turn wifi off and then on again to maintain a wifi connection. I get about 30 seconds of surfing. I trashed prefs etc. Any other ideas?

Mac Pro, OS X Yosemite (10.10.1)

Posted on Jun 6, 2016 6:07 PM

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Q: El Capitan 10.11.5 wifi issues

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  • by Linc Davis,

    Linc Davis Linc Davis Jun 6, 2016 6:22 PM in response to michaelfromsag harbor
    Level 10 (207,963 points)
    Applications
    Jun 6, 2016 6:22 PM in response to michaelfromsag harbor

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by michaelfromsag harbor,

    michaelfromsag harbor michaelfromsag harbor Jun 6, 2016 6:34 PM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Jun 6, 2016 6:34 PM in response to Linc Davis

    Safe mode was no help. I can also temporarily fix the problem by running network diagnostics but connection soon drops again

  • by macjack,

    macjack macjack Jun 6, 2016 6:43 PM in response to michaelfromsag harbor
    Level 9 (55,699 points)
    Mac OS X
    Jun 6, 2016 6:43 PM in response to michaelfromsag harbor

    Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.


  • by Linc Davis,

    Linc Davis Linc Davis Jun 6, 2016 6:44 PM in response to michaelfromsag harbor
    Level 10 (207,963 points)
    Applications
    Jun 6, 2016 6:44 PM in response to michaelfromsag harbor

    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

    Step 1

    Take the applicable steps in this support article.

    Step 2

    The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

    Be sure to test on more than one Wi-Fi network, if at all possible. A desktop computer can be tested with a mobile hotspot, such as the hotspot created by a cell phone. If the problem only exists on one network, then the access point of that network should be the focus of your attention, not the computer.

    Step 3

    If your model supports AirDrop (most do), open the AirDrop window and select

              Allow me to be discovered by: No One

    Step 4

    Disconnect all USB 3 devices, and also all external displays if the Mac has one built in. If you don't know which devices are USB 3, disconnect all USB devices except keyboard and mouse.

    Step 5

    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

    Step 6

    Open the Energy Saver pane in System Preferences and unlock the settings, if necessary. Select the Power Adapter  tab, if there is one. Uncheck the box marked

              Wake for Wi-Fi network access

    if it's checked.

    Step 7

    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

    Step 8

    In the Wi-Fi settings, select

              Advanced... TCP/IP Configure IPv6: Link-local only

    Click OK and then Apply.

    Step 9

    Reset the System Management Controller.

    Step 10

    Reset the PRAM.

    Step 11

    Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first. Turn Wi-Fi off and then back on. You'll be prompted for the password when you reconnect. Save it in the keychain.

    Step 12

    Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. If the problem is (temporarily) resolved, stop here and post your results.

    Step 13

    Reinstall the OS. The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later. You may need an Ethernet connection in order to carry out this step.

    Step 14

    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

  • by michaelfromsag harbor,

    michaelfromsag harbor michaelfromsag harbor Jun 6, 2016 6:56 PM in response to michaelfromsag harbor
    Level 1 (4 points)
    Mac OS X
    Jun 6, 2016 6:56 PM in response to michaelfromsag harbor

    treCheck version: 2.9.12 (265)

    Report generated 2016-06-06 21:52:31

    Download EtreCheck from https://etrecheck.com

    Runtime 1:51

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

     

    Hardware Information:

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,3

        1 2.5 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 99

     

    Video Information:

        Intel Iris Pro

            Color LCD 2880 x 1800

        NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 499.10 GB (443.74 GB free)

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information:

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    155 Apple tasks

        [running]    76 Apple tasks

     

    System Launch Daemons:

        [not loaded]    47 Apple tasks

        [loaded]    158 Apple tasks

        [running]    85 Apple tasks

     

    Launch Agents:

        [loaded]    com.oracle.java.Java-Updater.plist (2016-04-16) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-03-19) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-04-16) [Support]

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword-osx-helper

        [loaded]    393 Apple tasks

        [running]    192 Apple tasks

     

    Internet Plug-ins:

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-06) [Support]

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-25) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-31)

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-25) Cannot contact Adobe

        JavaAppletPlugin: Java 8 Update 77 build 03 (2016-04-16) Check version

        Default Browser: 601 - SDK 10.11 (2016-05-31)

     

    Safari Extensions:

        1Password - AgileBits - https://agilebits.com/onepassword (2016-05-25)

     

    3rd Party Preference Panes:

        Flash Player (2016-05-09) [Support]

        Java (2016-03-21) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             5%    WindowServer

             3%    fontd

             1%    kernel_task

             1%    Dock

             1%    com.apple.WebKit.WebContent(4)

     

    Top Processes by Memory:

        892 MB    kernel_task

        606 MB    com.apple.WebKit.WebContent(4)

        311 MB    mdworker(19)

        229 MB    WindowServer

        197 MB    Mail

     

    Virtual Memory Information:

        10.00 GB    Free RAM

        5.74 GB    Used RAM (1.48 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jun 6, 2016, 09:44:13 PM    Self test - passed

        Jun 6, 2016, 08:51:37 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-06-205137_[ redacted].crash

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

  • by macjack,

    macjack macjack Jun 6, 2016 7:13 PM in response to michaelfromsag harbor
    Level 9 (55,699 points)
    Mac OS X
    Jun 6, 2016 7:13 PM in response to michaelfromsag harbor

    Detach the hub and see if that helps.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 6, 2016 7:19 PM in response to michaelfromsag harbor
    Level 10 (207,963 points)
    Applications
    Jun 6, 2016 7:19 PM in response to michaelfromsag harbor

    I can't wait to find out how you managed to "detach a hub" that doesn't exist.

  • by schoodle,

    schoodle schoodle Jun 6, 2016 7:26 PM in response to michaelfromsag harbor
    Level 1 (95 points)
    Mac OS X
    Jun 6, 2016 7:26 PM in response to michaelfromsag harbor

    Did you reboot your router and/or modem first see if that fixed your issue. I found when we are having WiFi issues, doing this usually fixes them, but not always. It's the first thing I do, and so easy. My next step is to call my ISP and have them test things from their end. If those don't work, then I come over here and look for solutions.

  • by michaelfromsag harbor,

    michaelfromsag harbor michaelfromsag harbor Jun 7, 2016 10:07 AM in response to michaelfromsag harbor
    Level 1 (4 points)
    Mac OS X
    Jun 7, 2016 10:07 AM in response to michaelfromsag harbor

    Not sure why but problem is fixed for now. The only thing I did was to unplug an unused hard drive from the router and get a good nights sleep.

  • by switzerville,

    switzerville switzerville Jun 9, 2016 11:58 PM in response to michaelfromsag harbor
    Level 1 (4 points)
    Jun 9, 2016 11:58 PM in response to michaelfromsag harbor

    Is this still fixed for you? I am having exactly the same issue with the same build. Thanks!