HT206230: About the OS X El Capitan v10.11.5 Update
Learn about About the OS X El Capitan v10.11.5 Update
-
All replies
-
Helpful answers
-
by Linc Davis,Jun 6, 2016 6:22 PM in response to michaelfromsag harbor
Linc Davis
Jun 6, 2016 6:22 PM
in response to michaelfromsag harbor
Level 10 (207,963 points)
ApplicationsPlease read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
-
Jun 6, 2016 6:34 PM in response to Linc Davisby michaelfromsag harbor,Safe mode was no help. I can also temporarily fix the problem by running network diagnostics but connection soon drops again
-
Jun 6, 2016 6:43 PM in response to michaelfromsag harborby macjack,Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.
-
by Linc Davis,Jun 6, 2016 6:44 PM in response to michaelfromsag harbor
Linc Davis
Jun 6, 2016 6:44 PM
in response to michaelfromsag harbor
Level 10 (207,963 points)
ApplicationsPlease test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
Step 1
Take the applicable steps in this support article.
Step 2
The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Be sure to test on more than one Wi-Fi network, if at all possible. A desktop computer can be tested with a mobile hotspot, such as the hotspot created by a cell phone. If the problem only exists on one network, then the access point of that network should be the focus of your attention, not the computer.
Step 3
If your model supports AirDrop (most do), open the AirDrop window and select
Allow me to be discovered by: No One
Step 4
Disconnect all USB 3 devices, and also all external displays if the Mac has one built in. If you don't know which devices are USB 3, disconnect all USB devices except keyboard and mouse.
Step 5
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.
Step 6
Open the Energy Saver pane in System Preferences and unlock the settings, if necessary. Select the Power Adapter tab, if there is one. Uncheck the box marked
Wake for Wi-Fi network access
if it's checked.
Step 7
Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.
Step 8
In the Wi-Fi settings, select
Advanced... ▹ TCP/IP ▹ Configure IPv6: Link-local only
Click OK and then Apply.
Step 9
Reset the System Management Controller.
Step 10
Step 11
Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first. Turn Wi-Fi off and then back on. You'll be prompted for the password when you reconnect. Save it in the keychain.
Step 12
Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. If the problem is (temporarily) resolved, stop here and post your results.
Step 13
Reinstall the OS. The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later. You may need an Ethernet connection in order to carry out this step.
Step 14
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
-
by michaelfromsag harbor,Jun 6, 2016 6:56 PM in response to michaelfromsag harbor
michaelfromsag harbor
Jun 6, 2016 6:56 PM
in response to michaelfromsag harbor
Level 1 (4 points)
Mac OS XtreCheck version: 2.9.12 (265)
Report generated 2016-06-06 21:52:31
Download EtreCheck from https://etrecheck.com
Runtime 1:51
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
MacBook Pro (Retina, 15-inch, Mid 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,3
1 2.5 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 99
Intel Iris Pro
Color LCD 2880 x 1800
NVIDIA GeForce GT 750M - VRAM: 2048 MB
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.10 GB (443.74 GB free)
Core Storage: disk0s2 499.42 GB Online
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 7 Apple tasks
[loaded] 155 Apple tasks
[running] 76 Apple tasks
[not loaded] 47 Apple tasks
[loaded] 158 Apple tasks
[running] 85 Apple tasks
[loaded] com.oracle.java.Java-Updater.plist (2016-04-16) [Support]
[loaded] com.adobe.fpsaud.plist (2016-05-09) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-03-19) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-04-16) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
[running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper
[loaded] 393 Apple tasks
[running] 192 Apple tasks
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-06) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-25) [Support]
QuickTime Plugin: 7.7.3 (2016-05-31)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-25) Cannot contact Adobe
JavaAppletPlugin: Java 8 Update 77 build 03 (2016-04-16) Check version
Default Browser: 601 - SDK 10.11 (2016-05-31)
1Password - AgileBits - https://agilebits.com/onepassword (2016-05-25)
Flash Player (2016-05-09) [Support]
Java (2016-03-21) [Support]
Time Machine not configured!
5% WindowServer
3% fontd
1% kernel_task
1% Dock
1% com.apple.WebKit.WebContent(4)
892 MB kernel_task
606 MB com.apple.WebKit.WebContent(4)
311 MB mdworker(19)
229 MB WindowServer
197 MB Mail
10.00 GB Free RAM
5.74 GB Used RAM (1.48 GB Cached)
0 B Swap Used
Jun 6, 2016, 09:44:13 PM Self test - passed
Jun 6, 2016, 08:51:37 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-06-205137_[ redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
-
Jun 6, 2016 7:13 PM in response to michaelfromsag harborby macjack,Detach the hub and see if that helps.
-
by Linc Davis,Jun 6, 2016 7:19 PM in response to michaelfromsag harbor
Linc Davis
Jun 6, 2016 7:19 PM
in response to michaelfromsag harbor
Level 10 (207,963 points)
ApplicationsI can't wait to find out how you managed to "detach a hub" that doesn't exist.
-
Jun 6, 2016 7:26 PM in response to michaelfromsag harborby schoodle,Did you reboot your router and/or modem first see if that fixed your issue. I found when we are having WiFi issues, doing this usually fixes them, but not always. It's the first thing I do, and so easy. My next step is to call my ISP and have them test things from their end. If those don't work, then I come over here and look for solutions.
-
by michaelfromsag harbor,Jun 7, 2016 10:07 AM in response to michaelfromsag harbor
michaelfromsag harbor
Jun 7, 2016 10:07 AM
in response to michaelfromsag harbor
Level 1 (4 points)
Mac OS XNot sure why but problem is fixed for now. The only thing I did was to unplug an unused hard drive from the router and get a good nights sleep.
-
Jun 9, 2016 11:58 PM in response to michaelfromsag harborby switzerville,Is this still fixed for you? I am having exactly the same issue with the same build. Thanks!