HT201485: If you forgot the answers to your Apple ID security questions

Learn about If you forgot the answers to your Apple ID security questions
faysal9
Level 1 (4 points)
Mac App Store

Q: Why i cant reset my Security Questions?

well, i forgot the Answers to those questions.
Now i wanna Change my password. and i cant get rid of these security questions.
I have already set rescue Email etc.
I don't see any option to reset my Security questions.
Please help

MacBook Pro with Retina display

Posted on Jun 7, 2016 4:03 AM

by D.Cohen,Apple recommended
D.Cohen D.Cohen
Level 6 (8,424 points)
Desktops
A:

Screen Shot 2016-06-07 at 2.16.28 PM.png

Do you see this option on your screen?

Posted on Jun 7, 2016 4:17 AM

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faysal9

Q: Why i cant reset my Security Questions?

  • All replies
  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Jun 7, 2016 4:07 AM in response to faysal9
    Level 6 (8,424 points)
    Desktops
    Jun 7, 2016 4:07 AM in response to faysal9

    Hi, Please read the article that Apple suggests you, it will help you.

  • by faysal9,

    faysal9 faysal9 Jun 7, 2016 4:13 AM in response to D.Cohen
    Level 1 (4 points)
    Mac App Store
    Jun 7, 2016 4:13 AM in response to D.Cohen

    Hey - i have done that. it dint help. that's why asking it here.
    Apple support says there should be a RESET SECURITY QUESTION option. But there isn't .

  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen Jun 7, 2016 4:17 AM in response to faysal9
    Level 6 (8,424 points)
    Desktops
    Jun 7, 2016 4:17 AM in response to faysal9

    Screen Shot 2016-06-07 at 2.16.28 PM.png

    Do you see this option on your screen?

  • by faysal9,

    faysal9 faysal9 Jun 7, 2016 4:22 AM in response to D.Cohen
    Level 1 (4 points)
    Mac App Store
    Jun 7, 2016 4:22 AM in response to D.Cohen

    Screen Shot 2016-06-07 at 4.21.05 PM.png

     

    I can only see this

  • by Dah•veed,Apple recommended

    Dah•veed Dah•veed Jun 7, 2016 8:55 AM in response to faysal9
    Level 7 (34,651 points)
    Mac App Store
    Jun 7, 2016 8:55 AM in response to faysal9

    Apple ID security issues -

    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

    1. Go to http://www.apple.com/support/appleid/

    2. Choose Contact Support and click Contact Support

    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)

    4. Choose, No Thanks, Continue

    5. Choose the best method for you for contacting Apple

     

    Late 2012 Mac mini, OS X El Capitan 10.11.6;  Watch, 38 mm silver AL, Watch OS 2.2.1; iPad Air 2 & iPhone 6+, iOS 9.3.3;  Apple Airport Express

  • by King_Penguin,Apple recommended

    King_Penguin King_Penguin Jun 7, 2016 11:14 AM in response to faysal9
    Level 10 (132,945 points)
    iTunes
    Jun 7, 2016 11:14 AM in response to faysal9

    No reset link means that you don't have a verified rescue email address on that account, and you won't be able to add one if you can't remember your answers to your questions - either use Dah•seed's steps to contact Support, or the 'If you can't reset your security questions' section on the page that you posted from (If you forgot the answers to your Apple ID security questions - Apple Support)