Q: Unable to group message when an android user is involved
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Jun 6, 2016 1:34 PMby becky_s22,Hi trask77,
Thank you for using the Apple Support Communities!
It appears that you are having issues with group messaging with an Android user. You may find the following articles helpful: Send a group message on your iPhone, iPad, or iPod touch - Apple Support
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Also, if you can have the person using the Android device delete the conversation and then start a new group message to see if that allows the messages to go through.
Cheers!
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Jun 7, 2016 3:00 PMby becky_s22,Hi trask77,
Can you confirm that the Android user deleted the conversation from their phone as well?
If not, please have them do so and then re-test.
Do you have a current backup of your device? If not, please create a back up either through iCloud or iTunes
How to back up your devices using iCloud or iTunes
Make sure that you import all your photos to a computer. Then use iTunes to restore the iPhone to factory settings.Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Once the iPhone is set up as new please try once again to include that contact in a group message.
Take care,
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Jul 24, 2016 10:54 AMby geekie,Hi trask77,
Did reseting your iPhone fix the issue? I have the SAME problem. I can never receive or send a group text (whether it is iMessage over WLAN, iMessage over LTE, or MMS or SMS) if one of the members of the group text is an Android user. I can send iMessage/MMS/SMS just fine to individual Android users and receive the same from Android users. This is only group texting and when at least one person is an Android user.
Thanks.
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Jul 24, 2016 11:37 AMby geekie,Thanks for the reply.
This doesn't seem reasonable if there are multiple other iPhone users on the same group thread. They all receive and send messages with the same one or two Android users on the thread. I am the only one who doesn't receive the group messages, and I cannot start a new group message if there is at least one Android person in the group.
I have tried Settings - General - Reset - Reset Network Settings and that did nothing.
I can try resetting the entire device but would like to know if it fixed trask77's problem.
