HT204187: If Mail on your Mac keeps asking for your password

Learn about If Mail on your Mac keeps asking for your password
03allegrobay
Level 1 (5 points)
Apple Watch

Q: My Apple mail keeps asking for the password but will not accept the one that is valid. when I hit cancel the mail all works. What gives with the password?

My Apple mail keeps asking for the password but will not accept the one that is valid. when I hit cancel the mail all works. What gives with the password?

Happens on iMac and iPads

Posted on Jun 7, 2016 10:46 AM

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03allegrobay

Q: My Apple mail keeps asking for the password but will not accept the one that is valid. when I hit cancel the mail all works. What ... more

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  • by BDAqua,

    BDAqua BDAqua Jun 7, 2016 10:56 AM in response to 03allegrobay
    Level 10 (123,484 points)
    Jun 7, 2016 10:56 AM in response to 03allegrobay

    The Password rejection can confuse people since it's a catch all meaning...

     

    This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.

     

    Or duplicate entries in Keychain Access.

     

    Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over.

     

    If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.

     

    The receiving email ports are:

     

    IMAP is port 143

    IMAP-SSL is port 993

    POP is port 110

    POP-SSL is port 995

    Outgoing ports are...

    SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.