HT204104: Liquid damage to iPhone or iPod isn't covered by warranty

Learn about Liquid damage to iPhone or iPod isn't covered by warranty
Hendo984

Q: I have an iPhone 6s and it water damaged. How can I replace it in apple store with some fee or something?

I have an iPhone 6s and it water damaged. How can I replace it in apple store with some fee or something?

Posted on May 9, 2016 1:31 PM

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Q: I have an iPhone 6s and it water damaged. How can I replace it in apple store with some fee or something?

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 9, 2016 1:34 PM in response to Hendo984
    Level 10 (120,143 points)
    Apple Watch
    May 9, 2016 1:34 PM in response to Hendo984

    Check the Liquid Contact Indicator.

     

    Instructions here >  https://support.apple.com/en-us/HT204104

     

     

    Water damage is not covered by warranty. Apple will not replace if it for a fee. You will have to purchase a new iPhone.

     

    iPhones are water resistant, not waterproof.

  • by Meg The Dog,Apple recommended

    Meg The Dog Meg The Dog May 9, 2016 2:18 PM in response to Hendo984
    Level 6 (11,118 points)
    Video
    May 9, 2016 2:18 PM in response to Hendo984

    Do you have Apple Care for the phone?

    http://www.apple.com/support/products/iphone.html

    MtD

  • by deggie,Apple recommended

    deggie deggie May 9, 2016 2:56 PM in response to Hendo984
    Level 9 (54,424 points)
    May 9, 2016 2:56 PM in response to Hendo984

    If you have AppleCare Plus you can use one of your two accidental damage incidents and replace it for $99. If you do not you can do an out-of-warranty replacement for I believe $329. Make a Genius Appointment at your nearest Apple Store.

     

    Incidentally iPhones are neither water resistant nor waterproof and they have offered out-of-warranty replacements for several years for accidental damage.

  • by AidenGarrett,

    AidenGarrett AidenGarrett May 15, 2016 4:47 PM in response to Carolyn Samit
    Level 1 (4 points)
    May 15, 2016 4:47 PM in response to Carolyn Samit

    Weird. My phone was replaced by apple for 299 today due to water damage. And now i have an option to get apple care for the next 30 days.... Please check information before posting.

  • by Rudegar,

    Rudegar Rudegar May 15, 2016 4:53 PM in response to AidenGarrett
    Level 7 (28,346 points)
    Wireless
    May 15, 2016 4:53 PM in response to AidenGarrett

    that post does in no way conflict with your posts intel, an issue not being covered by warranty and you being able to pay for an apple care service had no overlap

  • by Michael Black,Apple recommended

    Michael Black Michael Black May 15, 2016 5:35 PM in response to AidenGarrett
    Level 7 (24,025 points)
    May 15, 2016 5:35 PM in response to AidenGarrett

    AidenGarrett wrote:

     

    Weird. My phone was replaced by apple for 299 today due to water damage. And now i have an option to get apple care for the next 30 days.... Please check information before posting.

    When you pay the out of warranty fee, the replacement device will either reinstate the remainder of your original warranty or offer a 90 day warranty, whichever is longer.  All Apple repairs, in or out of warranty, come with a minimum 90 day warranty.  $299 would be the out of warranty replacement cost for an iPhone 6, not a 6s as the OP has.  In the USA there is no AppleCare extended warranty option for iPhones nor iPads as it has been replaced several years ago with the AppleCare+ program which is not available to be added to out of warranty replacment units when the original unit did not already have AppleCare+.

  • by raymond73,

    raymond73 raymond73 May 17, 2016 8:57 AM in response to Carolyn Samit
    Level 4 (1,666 points)
    May 17, 2016 8:57 AM in response to Carolyn Samit

    Water damage is not covered by warranty.

    That is a true statement.

    Apple will not replace if it for a fee. You will have to purchase a new iPhone.

    That is not a true statement. Apple will replace the device as an out of warranty replacement of the exact same model for significantly less than the cost of a new phone. The user may get a refurbished device which is just as good as a new device, some would argue better.

  • by alexrat1996,

    alexrat1996 alexrat1996 Jun 7, 2016 3:28 PM in response to raymond73
    Level 1 (12 points)
    Notebooks
    Jun 7, 2016 3:28 PM in response to raymond73

    apple care covers liquid damage

  • by raymond73,

    raymond73 raymond73 Jun 7, 2016 4:00 PM in response to alexrat1996
    Level 4 (1,666 points)
    Jun 7, 2016 4:00 PM in response to alexrat1996

    Think again.

     

    https://support.apple.com/en-us/HT204104

     

    The document specifically states "liquid damage isn't covered by the Apple one-year limited warranty or an AppleCare Protection Plan"

     

    AppleCare+ will cover liquid damage.

  • by Michael Black,

    Michael Black Michael Black Jun 7, 2016 4:15 PM in response to alexrat1996
    Level 7 (24,025 points)
    Jun 7, 2016 4:15 PM in response to alexrat1996

    alexrat1996 wrote:

     

    apple care covers liquid damage

    No, it does not. AppleCare+ does allow for two accidental damage claims which would include accidental water damage.  But the default one year AppleCare warranty does not cover any accidental damage.