Raw3ah

Q: how I know the hidden icloud account

Dear sir,

i have ipad mini since 2014 I brought it new

I just upgrade it and i surprised there is different  icloud account 

started with C****

it's not mine neither any of my family's accounts

it tried to contact with the seller but he denied to have icloud account

now my ipad is closed and i couldn't enjoy my summer vacation

please help

 

 

thnak you

iPad Mini, iOS 9.3

Posted on Jun 7, 2016 5:03 PM

Close

Q: how I know the hidden icloud account

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Jun 8, 2016 2:51 PM in response to Raw3ah
    Community Specialists
    Jun 8, 2016 2:51 PM in response to Raw3ah

    Hello Raw3ah,

    I understand you purchased an iPad mini from someone and the device was not wiped clean when it was sold to you.

    The resource below provides the steps that the seller needs to follow:

     

    What to do before selling or giving away your iPhone, iPad, or iPod touch

     

    Use these steps to remove your personal information from a device, even if you don't have it anymore.

    If you no longer have your iOS device

    If the steps above weren't completed and you no longer have your device, use these steps:

    1. Ask the new owner to erase all content and settings using the above steps.
    2. If you're using iCloud and Find My iPhone on the device, sign in to icloud.com/find, select the device, and click Erase. After the device has been erased, click Remove from Account.
    3. If you can't follow either of the above steps, change your Apple ID password. This won't remove personal information that's stored on your old device, but it will prevent the new owner from deleting your information from iCloud.
    4. If you're switching to a non-Apple phone, deregister iMessage
    5. If you're using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove. 

    Take care,