HT205189: Switch your Apple Watch to a new iPhone

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justmaverick

Q: i had a problem with my iPhone and they had to swap it out at the apple store. Now i cant get my watch to pair with the new phone

I had a technical problem with my iPhone and took it to the Apple Store where they swapped it out for another. Now I can't get my watch to pair with the new iPhone, either automatically via the animation or manually, any suggestions?

iPhone 4S, iOS 5.1

Posted on Jun 7, 2016 3:07 PM

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Q: i had a problem with my iPhone and they had to swap it out at the apple store. Now i cant get my watch to pair with the new phone

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  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Jun 7, 2016 5:49 PM in response to justmaverick
    Level 10 (121,990 points)
    Apple Music
    Jun 7, 2016 5:49 PM in response to justmaverick

    Hi  ...

     

     

    See:   "What if I didn’t unpair my Apple Watch before setting up my new iPhone?"

     

    Here >  Switch your Apple Watch to a new iPhone


    If you have your old iPhone, but you erased it

    You should erase your Apple Watch, then pair it with your new iPhone. If you restored your new iPhone from a backup, you can restore your watch from a backup when you pair. You might lose Activity, Workouts, or settings on your watch that changed between the last backup and now.

    If you don't have your old iPhone or a backup

    You should erase your Apple Watch, then pair it with your new iPhone. If you’re asked to restore from a watch backup, select the most recent backup. You will lose Activity, Workouts, or settings on your watch that changed between the last backup and now.

    Without an iPhone backup, you’ll need to set up your Apple Watch as new. You will lose any previous Activity, Workouts, or settings, but your other content will sync from the new iPhone to your Apple Watch.

    If nothing above helps, best to make a trip back to the Apple Store and let hem pair your Apple Watch.

  • by Rylee M.,

    Rylee M. Rylee M. Jun 7, 2016 5:47 PM in response to justmaverick
    Level 1 (19 points)
    Jun 7, 2016 5:47 PM in response to justmaverick

    Did you unpair your Apple Watch from the first phone before you switched to your new phone?

  • by Rylee M.,

    Rylee M. Rylee M. Jun 7, 2016 5:45 PM in response to justmaverick
    Level 1 (19 points)
    Jun 7, 2016 5:45 PM in response to justmaverick

    The Apple Watch does require an iPhone 5 or newer and i believe at least iOS 8.2.   I'm not 100% sire about the iOS version but I do know it ends on of the iOS 8 updates.

     

    Hope this helps!

     

    Rylee M.

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Jun 7, 2016 5:51 PM in response to justmaverick
    Level 10 (121,990 points)
    Apple Music
    Jun 7, 2016 5:51 PM in response to justmaverick

    Something else...  see if there's an update available for the iPhone. Tap Settings > General > Software Update

     

    Latest iOS version available is 9.3.2.

     

    The device may have sat in inventory and may need an update in order to pair your watch.