King7296

Q: Iphone 6 updated to ios 9.3.1 screen still unresponsive

phone 6 128GB

After updated to latest ios 9.3.1 touch screen still unresponsive intermitently.

Please HELP~~

iPhone 6, iOS 9.3.1

Posted on Apr 1, 2016 6:59 PM

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Q: Iphone 6 updated to ios 9.3.1 screen still unresponsive

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  • by RebekkahRoseRyan,

    RebekkahRoseRyan RebekkahRoseRyan Jun 8, 2016 9:13 AM in response to ferdz0630
    Level 1 (31 points)
    iPhone
    Jun 8, 2016 9:13 AM in response to ferdz0630

    I just want to express my disappointment because the IOS 9.3.2 have been released but none of our complains like unresponsive screen, typing itself etc brought by their 9.3.1 had been solved. How much time we need to invest or waste in order to fix this problem 

    Are you saying that  your phone enters characters on the screen without you pressing anything on the screen?


    This would be useful information for me to know.  Please reply ferdz0630

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jun 8, 2016 10:39 AM in response to RebekkahRoseRyan
    Level 9 (58,959 points)
    iPhone
    Jun 8, 2016 10:39 AM in response to RebekkahRoseRyan

    RebekkahRoseRyan wrote:

     

     

    I just want to express my disappointment because the IOS 9.3.2 have been released but none of our complains like unresponsive screen, typing itself

    A software update is not going to solve a hardware problem.

  • by RebekkahRoseRyan,

    RebekkahRoseRyan RebekkahRoseRyan Jun 9, 2016 1:56 AM in response to Meg St._Clair
    Level 1 (31 points)
    iPhone
    Jun 9, 2016 1:56 AM in response to Meg St._Clair

    I am aware that a software update won't solve the hardware problem.  I was asking about the "typing itself" portion of the post.  I said "Are you saying that your phone enters characters on the screen without you pressing anything on the screen?"  I am experiencing this problem on a different Apple device, and I find it interesting that this is also occurring on older iPhones.

  • by Johnnyzg,

    Johnnyzg Johnnyzg Jun 9, 2016 2:21 AM in response to RebekkahRoseRyan
    Level 1 (4 points)
    Jun 9, 2016 2:21 AM in response to RebekkahRoseRyan

    I recommend using Draw application (simple app used for drawing) to see how is touchscreen responding and in which pattern "typing itself" is occurring.

    On my iPhone 6 device pattern was in straight vertical lines from last pressed position.

    Luckily for me it seems it is software issue. I turned off Application automatic updates few weeks ago and since then haven't had any issues with the screen (Settings -> iTunes & App Store -> Automatic downloads -> Updates off). I know this "solution" doesn't make any sense, but I hope that phone will work at least until my 2-year contract expires in November.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jun 9, 2016 9:34 PM in response to Johnnyzg
    Level 5 (7,778 points)
    Notebooks
    Jun 9, 2016 9:34 PM in response to Johnnyzg

    screenshot-discussions apple com 2016-06-09 22-51-08.png

  • by bobseufert,

    bobseufert bobseufert Jun 9, 2016 10:18 PM in response to ChitlinsCC
    Level 6 (13,827 points)
    iPad
    Jun 9, 2016 10:18 PM in response to ChitlinsCC

    Has Jive learnt a new trick ? Doesn't your screenshot belong on my thread ?

  • by Ldnmp,

    Ldnmp Ldnmp Jun 13, 2016 6:32 AM in response to Johnnyzg
    Level 1 (8 points)
    iPhone
    Jun 13, 2016 6:32 AM in response to Johnnyzg

    Your advice with turning off automatic updates seems to work for me as well. I changed the setting on Thursday and hadn't had any problems since then. I hope it stays this way *fingers crossed*

  • by Wuist,

    Wuist Wuist Jun 13, 2016 8:05 AM in response to Ldnmp
    Level 1 (8 points)
    iPhone
    Jun 13, 2016 8:05 AM in response to Ldnmp

    Hi

     

    The Apple Store contact person at Genius Bar has handed over to me a formal paper that confirms that they have made a diagnostic and found my iPhone faulty with either choice to have it repaired by Apple or exchanged by the operator Orange.

     

    note: I m still waiting for the feedback of repair service of orange that they are committed to give me by end of the week. Meanwhile I use an iPhone 5 that has beem lent to me by orange to guaranty continuity of service

     

    omce all is done I will give my feedback to help all of you

     

    rgds

  • by Simple Life,

    Simple Life Simple Life Jun 13, 2016 8:08 AM in response to Wuist
    Level 1 (8 points)
    Jun 13, 2016 8:08 AM in response to Wuist

    On Monday, June 13, 2016, Apple Support Communities Updates <

  • by Johnnyzg,

    Johnnyzg Johnnyzg Jun 16, 2016 2:29 AM in response to Ldnmp
    Level 1 (4 points)
    Jun 16, 2016 2:29 AM in response to Ldnmp

    I've just had strange experience on another iPhone, this time it was on iPhone 5s (I have two iPhones and 5s is a company phone). As soon as iPhone is plugged into a charger screen responsiveness goes crazy. I've pinned down an issue to the charger as I borrowed one from a colleague (just charger, cable is OK). When I took closer look into my charger it turned out not to be original charger from Apple

  • by ferdz0630,

    ferdz0630 ferdz0630 Jun 20, 2016 4:51 AM in response to SkipSkepers
    Level 1 (4 points)
    Jun 20, 2016 4:51 AM in response to SkipSkepers

    I have the same problem with my iphone 6. Right now my iphone 6, opened apps and photos by itself. I just drop by in this apple communities to check if there are updates to fix this kind of problem. Still find nothing. I don't know when I can use my iphone 6 just like before. If I knew ios 9.3.1 was not update but a bug, I should not updated my phone.

  • by Wuist,

    Wuist Wuist Jun 28, 2016 2:39 PM in response to Wuist
    Level 1 (8 points)
    iPhone
    Jun 28, 2016 2:39 PM in response to Wuist

    Update on my situation:

    - I have tried most of the solutions proposed by this forum with no success

    - I have had several exchanges with Apple chat with recommendations that would not work.

    - I finally went to Apple Store that made a diagnosis, caracterised and confirmed the fault. Their recommandation is to replace the iPhone 6. As it is in between 1 and 2 years old, Apple would do it for 305€ or I would get it for free from my operator Orange (2 year european warranty)

    - I currently struggle and will soon enter into a procedure with Orange. Orange is not yet willingto characterize / recognize the fault in spite of the diagnosis from Apple (formal letter) and videos that I have sent to them. I have sent the iPhone twice to their after sale service and everytime it came back with basic operation, i.e. reset and screen cleanning which I had already done many times and as everyone knows it wont work.

     

    Consequently: So far weekends and nights lost in characterizing the fault, finding a solution, reinitializing the phone (i.e.all apps to reconfigurate such as username, configurations for use, for notifications,etc).

     

    I keep you inform

  • by Ldnmp,

    Ldnmp Ldnmp Jun 29, 2016 2:33 AM in response to Ldnmp
    Level 1 (8 points)
    iPhone
    Jun 29, 2016 2:33 AM in response to Ldnmp

    Short update from my side: obviously, the problem is not resolved for me by turning off automatic updates  

    The error comes up from time to time, but at least not as often and heavy as before. Before, the phone was often unusable for several minutes - at the moment, locking and unlocking helps in most of the cases

     

    Wuist writes that his provider is still reluctant, although he has the IMHO best proof possible with the confirmation from Apple - I don't know, but maybe iOS 10 might help? That's the last little bit of hope then...

  • by needmyphonefixed,

    needmyphonefixed needmyphonefixed Jul 8, 2016 8:17 AM in response to King7296
    Level 1 (4 points)
    Jul 8, 2016 8:17 AM in response to King7296

    I had a very similar issue. One morning, my screen on my iphone 6 just became unresponsive. My screen was not physically damaged at all, no scratches, breaks, cracks, anything. 1/10 times I tried to use the touchscreen, it would work, but most of the time it left me unable to enter passcode (after restarting so fingerprint wasn't enough), answer calls, or do anything. I tried restarting (which I regret because then I was required to enter my passcode and couldn't do that because the screen was still unresponsive). I also tried restoring my phone to factory settings via itunes. I tried to "slightly bend" my phone as some people had stated in previous posts and convinced myself that it worked once (because I could enter my passcode before the screen became unresponsive again). But overall, nothing was leading to a long term fix.

     

    I went to a phone repair booth in the mall (yes, this is real) assuming I needed a new screen (~$120), even though mine looked perfect physically. The man working at the booth spent quite a bit of time with my phone to get a proper diagnosis. He opened up my phone and switched back and forth between my screen and a brand new screen. When the screen (either new or old) was connected with the phone still open (not screwed closed), the screen was always responsive. However, when he put the phone completely together again, the screen became unresponsive.

     

    He ended up finding out that it was a simple grounding issue. There's a metal plate that covers the connections from the screen to the "board" within the phone. This metal plate is held in place with 5 screws - 4 at each corner and one in the middle. The kind worker spent time adding one screw at a time, then testing the screen's response. He found that when adding 2/5 screws, the screen became unresponsive. Without these 2 screws, the screen worked perfectly fine. So, he simply removed these two screws that were causing the screen to become unresponsive, closed up my phone, and it works perfectly! This whole ordeal only cost me $20 diagnostic fee. This fix was 1 week ago now and I haven't had any issues so I really believe it was a grounding issue.

  • by bgilfoil,

    bgilfoil bgilfoil Jul 10, 2016 9:21 AM in response to King7296
    Level 1 (8 points)
    Jul 10, 2016 9:21 AM in response to King7296

    Just returned from my Genius Bar visit.  This is the only solution to this KNOWN ISSUE...  "If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider." 

    If your phone is out of warranty (past the 1st year) you will have to pay $299 plus tax for a refurbished replacement phone.  The only way around this is if you purchased AppleCare when you bought the phone.  Apple is aware of the hardware problem but will only cover you if you are under a warranty. 

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