Soupladel

Q: Verification problems with Keychain

So, I noticed that my passwords were not syncing across my devices so I made the decision to turn off keychain on all devices then turn it back on.  However in the process of doing this, i noticed that my verification number for keychain was incorrect and when i tried to change it, it kept failing for no specified reason.

 

I then made the decision (perhaps wrongly) to switch off keychain on all devices anyway and now i cannot re-enable keychain because when i try, it asks me to verify the code sent to a number that i don't own and i have no idea how to change it.

 

I even tried switching on two factor authentication and that didn't help, i even had to disable this to make this post because even that wasn't working, it would keep sending the code to my phone but the forum would not accept it.

 

I had a rather unhelpful conversation with support who seems to think it was a security issue, which i suppose it is in a way, but i know my apple id password, i know all my security questions and even against my iCloud account the correct verification number is set, the only place my number is wrong is for keychain and i can't change it.

 

I tried calling the support number for my country and it kept saying they were shut despite the support website saying they closed at 21:00 and the time was (at that point) 20:05 approx.

 

Does anyone have any suggestions on how i might fix this or do i need to wait and contact support in the morning?

MacBook Pro (Retina, Mid 2012), OS X El Capitan (10.11.2)

Posted on Jun 8, 2016 12:41 PM

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Q: Verification problems with Keychain

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  • by Eric Root,

    Eric Root Eric Root Jun 8, 2016 2:36 PM in response to Soupladel
    Level 9 (72,268 points)
    iTunes
    Jun 8, 2016 2:36 PM in response to Soupladel

    Try going to System Preferences/iCloud/Keychain/Options and reset the phone number there.

  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Jun 8, 2016 3:15 PM in response to Soupladel
    Level 10 (104,053 points)
    Apple TV
    Jun 8, 2016 3:15 PM in response to Soupladel

    If you have a Mac that is already using keychain, try changing the number at System preferences > iCloud Keychain > Options, if you have a mobile device try changing the number at Settings > iCloud > Keychain > Advanced. Otherwise...


    You can only change the number once you are successfully logged in the iCloud Keychain. Get help using iCloud Keychain - Apple Support


    If you are not already logged into the iCloud Keychain and you cannot receive the verification code and you do not have another device already logged into iCloud Keychain that you can approve from, then you will need to choose the option that says forgot code.  This will allow you to reset the keychain.