AFUser wrote:
To answer one of your questions, yes this is to a Mac running 10.11.5.
In you opening post you stated that this was working until recently. What changed to the Mac in that time? For example, was the Mac running 10.11.4 and the scanning was working and then you updated to 10.11.5 and it stopped scanning?
AFUser wrote:
Browsing to a Mac share on the KM. I'm not sure what you mean by that but I think you mean Direct Input instead of using the Address Book.
Pretty much what I meant. On the Canon MFDs that I support there is a feature that lets you browse the local network and select the desired computer from a list. When you select that computer, you are then prompted to authenticate before you see the share. In the case of the Canon MFDs that no longer support SMB scanning to OS X, selecting a Mac running 10.7 or later just results in an error after you enter the Mac account/password.
AFUser wrote:
When I use Direct Input I enter the name of the server and tap Check Connection. I get SMB Host Confirmed.
I then enter the folder it's scanning to and click Check Connection. Again, I get the same SMB Host Confirmed message. So I enter the username of an administrator on the Mac and tap Check Connection. Same message, all is good. I enter the password for that user and I get "Error, Cannot connect to network"
This would suggest that the KM cannot authenticate to OS X, the same issue as some Canon's. But if this was recently working to the Mac running OS X 10.11.5 then it's not the same limitation as the Canon, which has not worked since 10.7, and something else has changed, most likely in the copier since the Windows PC can connect to the share.
For your information, for Canon MFD owners that want to scan to a shared folder on a Mac, we enable FTP on the Mac and then use that as the communication protocol instead of SMB. If the KM Bizhub can do the same and you would like to try it, the instructions are below.
Since the FTP service is not a user selectable option in the System Preferences > Sharing > File Sharing pane of 10.11 you have to enable FTP via Terminal. You can type (or copy and paste) the following into Terminal;
sudo -s launchctl load -w /System/Library/LaunchDaemons/ftp.plist
Then press Return. You then need to enter the Mac's admin password and press Return again.
With FTP enabled on the Mac, you can then create an address book entry in the MFD using the following settings;
Protocol: FTP
Hostname: IP address of Mac
File Path: path to folder from Home folder
User Name: Full user name of the account owner of the destination folder
Password: Password for the account above
An example of the copier address book configuration to a Mac with an IP address of 172.17.4.33 and a user of Peter Hall and a folder called Scans located on his Desktop would be;
Protocol: FTP
Hostname: 172.17.4.33
File Path: Desktop/Scans
User name: Peter Hall
Password: password
