Hydro99

Q: Mail is getting stuck in my outbox?

Hi

 

I've got a 13" Macbook Air that's about 12 months old. It's got a 1.7ghz I7 processor and 8GB of RAM.  About 2-3 weeks ago I started having intermittent issues sending email where my mail just sits in the outbox and doesn't send. I'm using the Apple Mail client and have an iCloud email account, although I'm still using the @me.com domain for the email.

 

I've checked the Connection Doctor. I get green lights all the way through and it says "Connection to server and login succeeded", but my emails still aren't sending. I can't be certain of this but it seems more likely to happen when I send something with an attachment. The emails would be under 10mb still.

 

If I try quitting mail from Mail>Quit Mail the email application won't close.  if I try to quit by right clicking on it in the menu bar it won't close either. I have to use "Force Quit" off the apple menu to shut the application down.

 

As an example, looking at the emails stuck in there at the moment there's three. The first one I tried to send at 9:21am. It's now 10:38am and it still hasn't gone. I've checked my internet connection and I'm getting 4mb/sec download and 1.7mb/second upload. So not crazy fast but more than enough to send three emails.

 

I've tried removing the account and adding it again. This took ages to download all my emails locally again but didn't fix any of the problems.

 

Any suggestions?


MacBook Air, OS X Mavericks (10.9.3)

Posted on Jun 9, 2014 7:57 PM

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Q: Mail is getting stuck in my outbox?

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  • by BDSalop,

    BDSalop BDSalop Nov 1, 2015 3:53 AM in response to Hydro99
    Level 1 (0 points)
    Nov 1, 2015 3:53 AM in response to Hydro99

    This worked to get my mail "unstuck,"  BUT..

    This action deleted all my mail folders - I certainly didn’t expect this to be a part of “your mail preferences will be deleted.” 

     

    Now all of the saved mail that I had sorted into folders  is randomly in “all mail” - NOT good.

    Would have been very helpful to point me EXPLICITLY at what "preferences" might be at risk in the original post! (We are not all as savvy..)

    I thought this would be benign things like signatures, but all the organization in my mail is now GONE.

     

    If there is some way to recover my file folder structure from the old "sandbox" file, it would be GREATLY appreciated.

    I have not yet deleted the moved "sandbox" from my desktop.

     

    Thanks for any suggestions.

  • by JudeSh49,

    JudeSh49 JudeSh49 Nov 7, 2015 2:23 PM in response to Hydro99
    Level 1 (5 points)
    Nov 7, 2015 2:23 PM in response to Hydro99

    The fix by  Linc Davis only worked for a while.  This is obviously a recurring problem with the MacBook Air which Apple apparently is not interested in resolving  (over 50,000 people have visited this Apple Support page to research this  problems.   I suspicion that there is a  problem with AppleMail  and its connection to the Internet.  I only have this problem intermittently and it appears that the first emails which "clog" up the outbox usually has an attachment (of no particular size).  Anyway, depending on whether I am going to move to a place  with a stronger Internet connection, I "fix" it in one of two ways:  I either delete the emails from my AppleMail outbox and cut/paste and resend them using their particular  web page (e.g., if I am sending a Gmail email,  I log onto Safari, go to Gmail and cut/paste the email from my AppleMail. and it sends immediately)  Sometimes sending just one I'm this manner (the first one in the queue) will allow the others to be sent, but usually I have to cut/paste all of them.  This is a real pain if you have allowed too many to get clogged up in your outbox.  What always seems to solve the problem, however, is for me to go to an alternate physical location where the Internet connection is stronger (in my case, my office) and, viola' , they all go through.  Logic tells me  that it takes a stronger Internet connection to send emails from AppleMail on my laptop than it does from a Yahoo or Gmail site.   This problem does not happen with my regular MacBook.  By the way, sometimes connecting to the internet with my iPhone hot spot  will provide me with a strong enough connection to break the clog in the AppleMail dam and send the emails.  Good luck.  I am so sick of this problem (because I enjoy working by remote from home) that I am tempted to return to using a laptop with a Windoes OS.

  • by allenjd3,

    allenjd3 allenjd3 Jun 10, 2016 11:23 AM in response to Hydro99
    Level 1 (4 points)
    Jun 10, 2016 11:23 AM in response to Hydro99

    I tried Linc Davis's suggestion.  Step one did not work, so I simply put the folder com.apple.mail back to its original location. But now I've lost every one of the folders I created under "On My Mac".  Where did they go?  Is there a way to retrieve these?  All I did was move the folder to the desktop as instructed, log out, log back in, open mail, close mail, put folder back to original location, log out, log in, open mail.  And all my folders were gone.

  • by allenjd3,

    allenjd3 allenjd3 Jun 10, 2016 11:24 AM in response to Linc Davis
    Level 1 (4 points)
    Jun 10, 2016 11:24 AM in response to Linc Davis

    I tried Linc Davis's suggestion.  Step one did not work, so I simply put the folder com.apple.mail back to its original location. But now I've lost every one of the folders I created under "On My Mac".  Where did they go?  Is there a way to retrieve these?  All I did was move the folder to the desktop as instructed, log out, log back in, open mail, close mail, put folder back to original location, log out, log in, open mail.  And all my folders were gone.

  • by allenjd3,

    allenjd3 allenjd3 Jun 10, 2016 11:28 AM in response to BDSalop
    Level 1 (4 points)
    Jun 10, 2016 11:28 AM in response to BDSalop

    Have you found a solution?  This is a real problem for me too.  I just lost years of email organization in a single click.  it's got to be somewhere.

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