HT204030: Manage your iTunes Store and App Store password preferences

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sacordes

Q: I purchased a book and have been charged. The book did not download in its entirety and is partly in a foreign language. What do I do to get the book or a refund?

I purchsed a book. My account was charged $9.99. Only 78 pages of the 400 downloaded. From page 38 on, the book is in a foreign language. How do I get the entire book and all in English? Thanks for your help.

Posted on Jun 10, 2016 1:28 PM

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Q: I purchased a book and have been charged. The book did not download in its entirety and is partly in a foreign language. What do I ... more

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  • by Dah•veed,

    Dah•veed Dah•veed Jun 10, 2016 1:51 PM in response to sacordes
    Level 7 (34,646 points)
    Mac App Store
    Jun 10, 2016 1:51 PM in response to sacordes

    Use the Report a problem link in your emailed receipt to contact iTunes Support and as for assistance.

     

    Late 2012 Mac mini, OS X El Capitan 10.11.6;  Watch, 38 mm silver AL, Watch OS 2.2.1; iPad Air 2 & iPhone 6+, iOS 9.3.3;  Apple Airport Express